2013-2024 Ram 1500 DS Classic & 2013-2018 Ram 2500HD 3500HD UConnect 5™ UBD 8.4" Display Retrofit with Wireless Apple CarPlay™ I Android Auto™

Q: How long will it take to process and ship my order?

A: Every upgrade we offer is carefully prepared and tailored specifically to your vehicle to ensure a premium, factory-quality experience from the moment it arrives. Fulfillment times can range from 2-10 business days, depending on parts availability and customization requirements.

From the moment your order is placed, our team begins a detailed preparation process that includes:

• Decoding your vehicle’s 17-digit VIN to verify compatibility and confirm all selected options are correct
• Identifying and sourcing the exact components required for your specific vehicle, including genuine OEM parts
• Verifying that all included plug-and-play wiring matches your vehicle’s exact factory specifications
• Professionally programming and bench-testing your upgrade to ensure proper operation before shipment
• Documenting the process with photos and/or videos for quality assurance
• Carefully assembling your order for a secure shipment by our warehouse team
• Coordinating with our customer service and technical support staff so they are fully prepared to assist you before, during, and after installation

Our goal is simple: deliver a seamless, high-end upgrade experience with the attention to detail your vehicle deserves.

Q: Will this upgrade require an antitheft code?

A: Yes, the upgrade will require a 4-digit antitheft code. We will conveniently provide a card with the specific code as well as a sticker applied to the radio.

Q: Will this upgrade work right away after installation?

A: Yes, the system will function upon installation, but please allow up to 48 hours for the system to fully sync and acclimate to your vehicle for all features to appear on-screen.

Q: Will my rear backup camera continue to work as designed?

A: Yes, all trucks equipped with an automatic transmission & backup camera will work plug & play. If you would like to add a rear view back-up camera check out most popular plug & play TailGate Handle Backup Camera Kit.

• Ram Heavy Duty trucks equipped with a manual transmission will require an additional component to allow the backup camera to appear on-screen when in reverse. Refer to our GenieMAX Manual Transmission Backup Camera Emulator.
• If your truck is a cab & chassis and you would like to add a plug & play backup camera, please contact us as we have one prepared to be released soon.

If you experience any back up camera issues after installation, please allow up to 48 hours for the system to sync fully and acclimate to your vehicle.

Q: Will my rear cargo bed camera continue to work as designed?

A: Yes, all trucks equipped with a factory installed cargo bed camera will work plug & play. If you would like to add a cargo bed view camera, refer to our Ram Factory Cargo Camera Kit.

• 2013–2015 Ram Heavy Duty trucks with the factory cargo camera originally display the backup camera in the rearview mirror and the cargo camera on the 8.4-inch screen. To have both camera views display on the upgraded radio, our Ram Backup Camera Reroute Kit is required.

Q: Is SiriusXM™ satellite radio supported?

A: Yes, the system is pre-programmed for full SiriusXM satellite radio functionality and will work plug & play with your existing roof-mounted antenna. 

• If you would like to add SiriusXM™ satellite radio capability to your vehicle check out our plug & play Custom SiriusXM GPS Antenna Kit.

Q: Will my steering wheel audio controls continue to work?

A: Yes. The system is pre-programmed to work with your factory steering wheel-mounted audio controls. If you would like to add this convenient feature see our Ram Steering Wheel Audio Control Kit.

Q: Will my factory Bluetooth hands-free calling still work?

A: Yes. The upgrade is fully pre-programmed to function with your existing Uconnect™ Bluetooth hands-free calling system. Simply pair your phone to the new system. If your truck doesn't currently offer Bluetooth hands-free calling, simply add our Ram Uconnect Mirror Microphone Kit.

Q: Although I don't use the Uconnect Access™ smartphone application subscription, will I retain it if I decide to use it one day?

A: Trucks equipped with the older telematics features such as Sirius Guardian™, Uconnect Access™, 4G LTE Hotspot, etc will forfeit those features when upgrading. The new Uconnect 5™ module uses an external telematics module whereas the older systems had telematics embedded in the radio module. Unfortunately, the new Uconnect 5™ telematics modules cannot be retrofitted at this time.

Q:My truck is equipped with heated and ventilated seats, will I retain that feature?

A: Yes, all 15-18 Ram trucks are fully compatible. 13-14 Ram trucks will require an additional component to allow the heated seats, ventilated seats, and heated steering wheel icons to appear on the touchscreen display. Refer to our GenieMAX Seat and Steering Wheel Emulator.

Q: Is the factory remote CD player compatible with this radio?

A: No. The Uconnect 5™ system is not compatible with the factory remote CD player feature. If you would like to retain CD player capability, please contact us as we have a quality aftermarket CD player kit prepared to be released soon.

Q: Is this upgrade compatible with trucks that do not have automatic climate controls?

A: Yes. This upgrade is compatible with trucks both with and without factory automatic climate controls. Customers who want to add single-zone automatic climate control functionality can install our plug-and-play Ram Auto Climate Control Kit.

Q: Do I need to inform Infotainment if my vehicle has aftermarket additions?

A: Yes. If your vehicle has non-factory additions, let us know in your Shopping Cart “Order Notes” so we can properly program and enable any required features that may not be present on your vehicle’s original build sheet.