To track your order you can Click Here.

If you wish to update your order, you can do so by visiting the order status page.

Order and Purchases

• Check your order status

• Cancel or make changes to order

• Delayed orders

If you wish to cancel your order, please submit your request by Click Here.

If you’d like additional information on products we offer and are curious about compatibility with your vehicle, you can connect with a live expert over chat or 1-855-636-6287

Items for returns, exchanges, or repairs may be dropped off at the front entrance of Infotainment Headquarters Monday – Friday from 9:30AM to 5:00PM (excluding holidays) located at 500 Geneva Drive Oviedo Florida 32765.

Returns & Exchanges

Return and Exchanges must be approved by our customer support department at least one business day prior to your arrival. If your item(s) are currently installed in your vehicle, please have the Item(s) fully removed prior to your arrival, as Infotainment personnel are not equipped to assist with installation/removal services at the headquarters location. Upon your arrival, you will be required to provide a proper form of identification and your original order number

Repair Service Item Drop Off

Upon your arrival please have proper identification and your original order number available.If you do not have an order number you can contact our sales team or request to meet with a sales representative when you arrive. If the item(s) are still installed in the vehicle, please have them removed prior to your arrival as Infotainment personnel are not equipped to assist with installation/removal services at Infotainment Headquarters.

*If assistance is needed regarding installation and/or removal services please contact our Infotainment Installation Service department located in Oviedo, Florida to schedule an appointment*

Customer Item Pick-up Policy

Order pickup can be pre-arranged through your sales representative or if you purchased through the website you can contact our customer support department. You can pick up your order after you have been notified by an Infotainment team member that your order is ready.

Order pickup is only available at Infotainment Headquarters, located at 500 Geneva Drive, Oviedo, FL 32765 Monday through Friday from 9:30AM-5:00PM (excluding holidays). Upon arrival to pickup your order, you will be required to provide proper identification and your original order number.

*If assistance is needed regarding installation and/or removal services please contact our Infotainment Installation Service department located in Oviedo, Florida to schedule an appointment*

Core Procedure info

• What is a Core and Core Charge?
• Core Acceptability
• Core Return Procedure & Policy
• How Do I Avoid a Core Charge?

What is a Core and Core Charge?

• Core: A Core is simply your old part(s) that can be recycled and remanufactured for future use.
• Core Charge: The Core Charge is a dollar amount that will be charged to your payment method used for the transaction if the core is not returned within 45 days of receiving the replacement part.

Core Acceptability  

In order for a core to be accepted it MUST meet the following criteria:

• Cores must be Like-For-Like. You cannot send in a part from a different model, make, or year.
• Cores must be returned within the 45 day return window – No exceptions will be made unless you contact us before then to extend the return time.

Accepted Cores that are in good shape will almost always avoid a core charge. A Core will be considered in good shape if it is. This just means that even if it doesn’t function correctly or is worn out, the manufacturer can still fix it rebuildable.

Core Return Procedure & Policy  

Core Return Proceedure:

• Verify that you are not over the 45 day return time for returning a core. If you are, reach out to our customer support team to find out if your return time can be extended before continuing to return the core.
• Put your core part into the box or packaging that the new part arrived in. If you are sending in a part to be rebuilt, select a box that is sturdy enough to protect it. Please remember to place parts that are dirty or may leak fuel/oil in a plastic bag.
• Place a note or tag the part with your name and order # to expedite the process.

Use the following link to get a free label for shipping your Core return to Infotainment.com

Core Policy:

Core returns must be sent & received within 45 days after your new part arrives to you. If we have not received your core after 45 days, or been contacted with information on when the core will arrive, the order will be marked as “No Core Returned” and your latest payment method will be charged.

How Do I Avoid a Core Charge?  

Please return your defective unit within 45 days of receiving the replacement unit to avoid a core charge to your chosen payment method.

To initiate an exchange please contact our customer support department,
our representatives will be happy to assist you.

Click Here

To initiate a return, please contact our customer support department by phone, live chat, or via the online ticket system at anytime within 30 days from the date-of-delivery.

Click Here

The representative will issue a Return Merchandise Authorization (RMA) number, which is required to process your return. Infotainment.com reserves the right to refuse any package returned to them without authorization or process could be delayed over 30 days.

Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid the refund will be issued as store credit. Infotainment.com reserves the right to reject or impose additional charges for replacement of a return if there is damage, missing components, excessive use/wear, a different serial number from when originally shipped, etc. If the customer’s return has not been processed within 3 weeks of arrival the customer is advised to contact our customer support department for an update.

This return policy is null & void if product(s) have been tampered with or modified.

Infotainment.com is not responsible for professional fees related to installation, removal or re-installation of any product. Infotainment.com reserves the right to change or amend the return policy and procedures at any time without notification.

To initiate a warranty claim, the customer is required to contact the customer service department by phone, live chat, or via the online ticket system at anytime within 90 days from the date-of-delivery or 1 year if you purchased the extended warranty.

Click here to view the terms and conditions of our warranties.

We are sorry that your item arrived damaged! We want you to have the best experience possible so if your item is damaged, follow the steps below to request a replacement item or to return your item. Your request must be submitted within 7 days of the package delivery date.

Steps to take:

• Take photos of the damaged package and any items that were affected to attach to your communication with our support representatives.
• Chat with us today or send us an email at support@infotainment.com

Contact Us
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Infotainment.com strives to ship all orders within 1-2 business days. However, all orders come with our “Compatibility Guarantee” which reassures customers that what they purchase will be verified and many times programmed by a qualified technician for the customer’s exact vehicle. This process may delay the shipment depending on sales volume. If by day five (5) the order hasn’t shipped, the customer will get an email from customer service with an update regarding the status of their order. If a product is considered a custom or special order it will be noted within the product description or by the sales agent. In this case, order fulfillment may take as little as 2 weeks or as many as 6 weeks.

Infotainment.com uses the US Postal Service, UPS, and FedEx as package carriersOrders are shipped Monday - Friday (excluding holidays)Infotainment.com fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbersShipments are not able to be re-directed by the customer after being sentNext Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required. Not all expedited shipping methods are available to all locations.All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.

Domestic Shipping:

Infotainment.com is proud to offer FREE SHIPPING to anywhere in the continental U.S.A (excluding Alaska & Hawaii) on any order over $99! – Orders that qualify for free shipping will be shipped via a carrier and shipping method that is at the discretion of Infotainment.com. Transit time for a order using free shipping can be as much as seven (7) business days (ground economy shipping). Expedited shipping is an option and offered within checkout. Next Day or Overnight shipping is only offered on a case-by-case basis.

Canada & International Shipping:

Infotainment.com packages and ships orders to every continent in the world. Items shipped to Canada or internationally from the U.S.A will incur a shipping fee and applicable duties/taxes which is the sole responsibility of the customer. International shipment transit times range from 3-21 days.

Lost / Missing / Stolen Shipments

Infotainment.com is not responsible or liable for lost, missing, or stolen shipments. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment. Otherwise, customers are encouraged to monitor the expected delivery date of their order and make arrangements to accept a successful package delivery personally. If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package. The customer is encouraged to contact Infotainment.com customer service for assistance with his/her investigation.

General:

• Verify the shipping address used within checkout to ensure it is correct
• Look for a notice of attempted delivery
• Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.

 For missing UPS/FedEx shipped packages:

• A UPS 1-800-742-5877 or FedEx 1-800-463-3339 trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.

For missing USPS packages:

• A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.

For missing packages that have been shipped to an APO/FPO:

• Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.

Infotainment.com is not responsible or liable for lost, missing, or stolen shipments. Lost packages are also not eligible for refunds. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment.

If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package by verifying the following:

• Verify the shipping address used within checkout to ensure it is correct
• Look for a notice of attempted delivery
• Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.
• See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.

If you are still unable to locate your shipment after confirming the above items, please contact our Customer Support Team so we can assit you in the investigation.

For missing UPS/FedEx shipped packages:

• A UPS (1-800-742-5877) or FedEx (1-800-463-3339) trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.

     For missing USPS packages:

• A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.

     For missing packages that have been shipped to an APO/FPO:

• Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

Please note that In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.

Before deeming the product defective, help us eliminate installation issues and other variables. Our Customer Support representatives will work with you to accurately diagnose the problem before issuing an exchange or refund.

To get started, contact our support team now!

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If you received the wrong product in your shipment, please contact our customer support team within 7 days of the delivery date so we can make it right for you!

Before contacting us:

1. Please confirm the packing slip in the package you received does not match the product you received.
2. Do not use the item. If you use the item before returning it, a refund or exchange may not be applicable.
3. Have your order number readily available

Contact Us
Chat With Us

If you’re experiencing a technical issue with your upgrade, connect with our technical experts who are available to assit you with troubleshooting.

Get Started

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Financing Options at Infotainment.com

At Infotainment.com, we believe upgrading or repairing your vehicle’s infotainment system should be simple and affordable. That’s why we offer multiple flexible payment options to fit your budget and needs.

Available Financing Options

• Affirm

Take advantage of 12 months interest-free financing for purchases over $700! Split your payments into manageable chunks with clear terms and no hidden fees. Experience the convenience of buy-now, pay-later at its finest.

• PayPal Credit

Use PayPal Credit to finance your purchase and enjoy special promotional offers, including deferred payments and no interest if paid in full within a specified period.

• Apple Pay Later

Upgrade your vehicle’s infotainment with the seamless experience of Apple Pay Later. Spread payments over time while enjoying Apple Pay’s security and ease of use.

• Klarna

Shop now and pay later with Klarna’s flexible solutions, including interest-free “Pay in 4” installments or extended monthly financing options. Learn more about Klarna.

Why Choose Financing?

We understand that high-quality OEM upgrades can be a significant investment. Our financing options make it easier for you to access premium solutions for your vehicle without upfront financial strain. Whether you’re purchasing a new OEM touchscreen radio, upgrading to Apple CarPlay or Android Auto, or repairing a factory radio, you can do so affordably and comfortably.

How to Apply

1. Select your preferred payment method during checkout.
2. Follow the prompts to complete your application. Approval is fast and straightforward.
3. Finalize your purchase and away shipping confirmation your upgrade or shipping label for your to-be-repaired infotainment system stress-free!

Need help deciding which payment solution fits your needs best? Our customer service team and interactive live chat assistant are here to guide you through the process.

Keep Your Budget on Track

Don’t miss out on the opportunity to upgrade your vehicle with ease. No matter where you are in your decision-making process, our financing options are here to help you move forward with confidence.

Sales tax is charged in the states of Florida and Texas. Sales tax rates range based on the location.

Infotainment.com honors those who have served. Active military, veterans and their spouses enjoy 10% off purchases. Click verify now to verify your military status.

To learn more about Infotainment, check out our About US page.

Infotainment.com currently offers installation services in the Central Florida region (link to page).

If you are not located in Central Florida, take a moment to check out our Verified Installer network

Infotainment.com offers Wholesale options. If you are interested in providing high demand products and services to your customers, reach out to us today toget started.

Terms & Conditions

This website is operated by OEM Auto Parts, LLC. d.b.a Infotainment.com. Throughout the site, the terms “we”, “us” and “our” refer to Infotainment.com. Infotainment.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at anytime on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at anytime. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at anytime, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications To The Service And Prices

Prices for our products are subject to change without notice. We reserve the right at anytime to modify or discontinue the Service (or any part or content thereof) without notice at anytime. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products Or Services (if Applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at anytime. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 - Third-party Links

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 - User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation
(1) to maintain any comments in confidence;
(2) to pay compensation for any comments; or
(3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Section 11 - Errors, Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall OEM Auto Parts, LLC. d.b.a Infotainment.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless OEM Auto Parts, LLC. d.b.a Infotainment.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 2582 Connection Point Suite 1008 Florida US 32765.

Section 19 - Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact Information

Questions about the Terms of Service should be sent to us via mail to our Head Quarters located at 500 Geneva Drive, Oviedo, FL 32765.

OEM Auto Parts, LLC d.b.a Infotainment.com is not affiliated with FCA US LLC. “MyGig” “Uconnect” “Dodge” “Ram” “Jeep” “Chrysler” “Fiat” “Mopar” are registered trademarks of FCA US LLC.

OEM Auto Parts, LLC d.b.a Infotainment.com is not affiliated with Ford Motor Company. “Sync” “Ford” “Lincoln” “Mercury” “Motorcraft” are registered trademarks of Ford Motor Company.

OEM Auto Parts, LLC d.b.a Infotainment.com is not affiliated with General Motors Corporation. “Mylink” “Intellilink” “Cue” “Buick” “Cadillac” “Chevrolet” “GMC” “Hummer” “AC Delco” are registered trademarks of General Motors Corporation.

OEM Auto Parts, LLC d.b.a Infotainment.com is not affiliated with Toyota Motor Company. “Entune” is a registered trademark of Toyota Motor Company.

OEM Auto Parts, LLC d.b.a Infotainment.com is not affiliated with Nissan Motor Company. “NissanConnect” is a registered trademark of Nissan Motor Company.

Section 1 - What Do We Do With Your Information?

When you purchase from our store, we collect personal details you provide, such as your name, address, and email, as part of the buying and selling process. Additionally, when you browse our website, we automatically receive your computer’s IP address to gather information about your browser and operating system.

Email Marketing: With your permission, we may email you about store updates, new products, and other relevant information.

Section 2 - Consent

How do we obtain consent?
When you provide personal information to complete a transaction, verify a credit card, place an order, arrange a delivery, or return a purchase, we infer that you consent to our collecting it and using it specifically for that purpose.

If we request your information for secondary purposes, like marketing, we will either ask you directly for your expressed consent or give you the option to decline.

How can you withdraw consent?
If you change your mind after opting in, you can withdraw your consent at any time by contacting us at support@infotainment.com or mailing us at:
Infotainment.com
500 Geneva Drive
Oviedo, FL 32765

Section 3 - Information Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

Section 4 - Gift Card Policy

Gift cards purchased from Infotainment.com are only redeemable on our website. They cannot be redeemed for cash or transferred to another person. If a gift card is lost or stolen, please contact our customer support for assistance, though replacements are not guaranteed. Unused balances remain active, and there are no expiration dates or maintenance fees.

Section 5 - Third-party Services

In general, third-party providers used by us will collect, use, and disclose your information only to the extent necessary to perform the services they offer to us. However, payment processors and other third parties handling transaction data have their own privacy policies, which we recommend reviewing to understand how they manage your information.For example, if you are in Canada and a transaction is processed by a payment provider located in the U.S., your personal information may be subject to U.S. laws, including the Patriot Act. Once you leave our website or are redirected to a third-party site, our Privacy Policy and Terms of Service no longer apply.

Currency Conversion
By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion. This is stored in a session cookie in your browser, which is removed when you close your browser. This helps ensure prices remain displayed in your local currency while you browse.

Links
We are not responsible for the privacy practices of other sites you may access through links on our store. We encourage you to read the privacy policies of these sites.

Google analytics:
Our store uses Google Analytics to help us understand who visits our site and what pages are viewed.

Section 6 - Data Security

We take reasonable precautions and follow industry best practices to protect your information from unauthorized access, alteration, or misuse. Credit card information is encrypted using security socket layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the internet is completely secure, we comply with all PCI-DSS standards and other generally accepted industry standards.

Section 7 - Cookies

We use cookies to enhance your browsing experience. Here’s a list of cookies we use, so you can opt out if desired:

• _session_id: Allows WooCommerce to store information about your session.
• cart: Stores information about your cart (expires in 2 weeks).
• Google Analytics PREF: Tracks who visits the store and from where.
  
  

Section 8 - Age Of Consent

By using this site, you confirm you are of legal age in your jurisdiction or have obtained permission to allow any minor dependents to use the site.

Section 9 - Policy Updates

We may modify this policy at any time. Changes take effect immediately upon posting on our website. Significant updates will be noted here so that you are aware of any changes to how we collect, use, or disclose your information.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Section 10 - SMS Terms & Conditions

1- SMS Consent Communication:

The information and phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Infotainment.com, you may receive messages related to the following:

• Product advice & installation assistance
• Order inquiries

Example: “Hello, your order is expected to ship in 1-2 business days. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time.”

3- Message Frequency:Message frequency may vary depending on the type of communication and inquiry type.4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Infotainment.com in the following ways

• Verbally, during a conversation
• Sending an SMS to us first 

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://infotainment.com/infotainment-customer-care/

Additional Options:

• If you do not wish to receive SMS messages, you can choose to say no to your advisor.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary

By entering your phone number at checkout, subscribing via our form, or using specific keywords, you consent to receive text notifications for order updates, abandoned cart reminders, and occasional marketing messages. Consent is not a condition of purchase. Message and data rates may apply.

We will never share your phone number or SMS consent information with any third party for marketing purposes. To unsubscribe from SMS notifications, reply with “STOP” or use the unsubscribe link included in messages. For assistance, text “HELP” to the message sender, or contact us for more information.

Questions And Contact Information

For questions, or to access, correct, amend, or delete any personal information we have on file, please contact our Privacy Compliance Officer at:

Infotainment.com
500 Geneva Drive, Oviedo, FL 32765

Locations:

• Headquarters & Primary Distribution – Oviedo, FL
• Secondary US Distribution – Arlington, TX
• Tertiary US Distribution – Goodlettesville, TN
• Wholesale Sales Office – Jacksonville, FL

Hours:

• Infotainment.com is open Monday-Friday 9:00am-5:30pm EST
• Closed Saturday-Sunday

Observed Holidays:

New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day.

RMA Form (Click here)
Repair Authorization Form (Click here)
Product Interest List (Click here)
Custom / Special Order Request Form (Click here)
Ram Truck Blind Spot Monitoring Upgrade Form (Click here)
2021+ Ford Truck Cluster Form (Click here)
Jeep Cluster Form (Click here)
Ford Truck Cluster Form (Click here)
Mustang Cluster Form (Click here)
Ram Classic Cluster Form (Click here)
Ram New Body Cluster Form (Click here)
Proof of Vehicle Ownership Form (Click here)

You will receive a quote within 24 – 48 hours. Weekends and holidays not included, it will be the following working business day.

Yes! You can sell as many car parts as you like.

Fill out the Sell Your Stuff form and provide us with a few photos and we can still offer a quote.

We purchase factory parts from Ford, General Motors, Chrysler, Dodge, Jeep, Ram, Toyota and Nissan vehicles.

We purchase the latest factory infotainment systems.

Yes, we purchase parts that may be defective or missing pieces. We also, purchase items such as digitizers, main boards, center stack displays, and modules that have been taken apart from radios.

No, only factory equipment.

We will recycle it for you for free. We are partnered with Green Business Bureau to make an impact and conserve our environment.

You will be emailed a confirmation email. Be sure to check your spam.

Check your spam inbox to be sure. If you still can’t locate your email us at purchasing@infotainment.com.

If you do not agree with your offer, respond to your approval email and ask for a reinspection. We strive to satisfy our customers and are determined to give offers that are top dollar for your equipment.

Yes, all items are tested upon arrival.

Inspections are done within 1-2 business days of receiving the product.

We offer payments via Zelle, Venmo, PayPal, Check, Extended Warranty, or Store Credit. Bank wire transfers may be requested for Wholesale Vendors only.

Once your item passes inspection your payment will be processed within 1-2 business days. If you are receiving a check, please allow 4-6 weeks for shipping.

Once we have completed the inspection on your equipment, a Sales Represenative will contact you within 1-2 business days to finalize your purchase.

Once your equipment passes inspection, you will receive an email with your Warranty Certificate. Warranty will only be applied to the most recent order.

If you have two items under one quote, only one warranty will be applied to your order.

If you have an exsiting warranty, we will further extend it.

If you have received your Paypal payment but it has not cleared with your bank it might be considered “Pending”. Contact the purchasing department at purchasing@infotainment.com, to have your funds released to you.

If you have not received your payment within 1-2 weeks, please check your tracking information. If your equipment arrived at Infotainment, contact us at 1-855-636-6287 EXT: 202 or email us at purchasing@infotainment.com. Depending on your preferred payment method, allow 3-7 business days for clearance unless it a check.

Allow 4-6 weeks for your check to arrive via United States Postal Service. Once the time has elapsed check with your postal service first before contacting us.

Please contact your local post office with the new address to have your mail forwarded to you. Or click the link below.

https://moversguide.usps.com/mgo/disclaimer?referral=SEM-phraseD-B&kwd=POCOA&utm_source=google&utm_
medium=cpc&utm_cmpid=13924279593&utm_adgid=123648288934&utm_tgtid=kwd-16045436&utm_locintid=&utm_locphysid=9011767&utm_matchtypeid=b&utm_network=g&utm_device=c&utm_
adid=534158518724&utm_adpos=&utm_plid=&gclid=CjwKCAiAk–dBhABEiwAchIwkWGk3snD1uLMaKFrK–0GTxNijBJLRztpR8-YzeR277XmlqnmUKoxBoCHccQAvD_BwE

Contact us at 1-855-636-6287 EXT: 202 or email us at purchasing@infotainment.com.

Form W-9 is a commonly used IRS form for providing necessary information to a person or company that will be making payments to another person or company.

Independent contractors or Businesses receiving payment of $600 or more.

If you refuse to fill in the W-9, we are obliged to withhold taxes from your payment at a rate of 24%. Businesses in the United States are instructed by the IRS to request the W-9 be completed by any service provider they are paying US $600 or more to during the tax year.

If you live in the 48 Contiguous States of the United States, we offer free shipping to send your item to us. HI, AK, PR of the United states and International customers must supply their own postage.  

Once you have completed the form, you will receive an offer email with your quote and a link to print your free shipping label.

Our free shipping labels are provided by FedEx. You can drop off your items at any drop off location near you.

Click the link below and enter your zip code to find a location nearest to you. https://local.fedex.com/en-us

If you provided postage to ship your equipment, conact the carrier with tracking. If Infotainment provided postage, email purchasing@infotainment.com for further assistance.

Contact our purchasing department via email at purchasing@infotainment.com.

An Independent contractor or Buisness that is selling automotive equipment to Infotainment in large quanities.