Infotainment.com 30-Day Return Policy:

We want you to feel confident every time you order from Infotainment.com. If something isn’t right, we’ll work with you to make it right—plain and simple.

30-Day Hassle-Free Returns  

You have 30 days from the date your order is delivered to request a return for a full refund, unless otherwise noted on the product page (such as custom-programmed or special-order items).

Changed your mind before it ships? No problem—you can cancel your order at no cost prior to fulfillment.

How Returns Work  

Getting started is easy:

• Contact our Customer Support team via phone, live chat, or online ticket
• We’ll provide you with a Return Merchandise Authorization (RMA) number via email
• Ship your item back within 7 days of receiving your RMA

Returns sent without an approved RMA or after the 7-day time frame may be delayed or refused.

Fees & Conditions  

• A 15% restocking fee applies to all returns unless deemed defective by infotainment after full inspection
• No restocking fee if your item is confirmed defective after inspection
• Items must be returned in original condition, with all components included
• Infotainment.com is not responsible for installation or labor costs.

We reserve the right to adjust refunds if items are:

• Damaged
• Tampered
• Missing parts
• Excessively used
• Returned with mismatched serial numbers

Damaged, Missing, or Incorrect Orders  

If something isn’t right with your order, let us know right away:

• Damaged in shipping or missing items: report within 7 days of delivery
• Wrong or defective product: we’ll make it right and cover return shipping

Return Shipping  

• Customers are responsible for return shipping unless the item is defective or incorrect
• We recommend using insured shipping with signature confirmation, as we cannot be responsible for lost or damaged returns

For international orders and/or exchanges, customers are responsible for all shipping costs, duties, and taxes.

Refunds  

• Returns are processed within 10 business days of receipt
• Refunds are issued to your original payment method
• If the original payment method is unavailable, we’ll issue store credit

If it’s been more than 2 weeks since your return was delivered, feel free to reach out for an update—we’re happy to help.

Policy terms may be updated as needed.