Q: How long will it take to process and ship my order?
A: Every upgrade we offer is carefully prepared and tailored specifically to your vehicle to ensure a premium, factory-quality experience from the moment it arrives. Fulfillment times can range from 2-10 business days, depending on parts availability and customization requirements.
From the moment your order is placed, our team begins a detailed preparation process that includes:
- Decoding your vehicle’s 17-digit VIN to verify compatibility and confirm all selected options are correct
- Identifying and sourcing the exact components required for your specific vehicle, including genuine OEM parts
- Verifying that all included plug-and-play wiring matches your vehicle’s exact factory specifications
- Professionally programming and bench-testing your upgrade to ensure proper operation before shipment
- Documenting the process with photos and/or videos for quality assurance
- Carefully assembling your order for a secure shipment by our warehouse team
- Coordinating with our customer service and technical support staff so they are fully prepared to assist you before, during, and after installation
Our goal is simple: deliver a seamless, high-end upgrade experience with the attention to detail your vehicle deserves.
Q: Will this upgrade require an antitheft code?
A: Yes, the upgrade will require a 4-digit antitheft code. We will conveniently provide a card with the specific code as well as a sticker applied to the Uconnect 5™ module.
Q: Will this upgrade work right away after installation?
A: Yes, the system will function upon installation, but please allow up to 48 hours for the system to fully sync and acclimate to your vehicle for all features to appear on-screen.
Q: My Jeep features the smaller 5-inch display UAA radio, if I remove it, I won't have a volume control (except from the steering wheel). Is that correct?
A: Yes, only for base-model Jeeps currently equipped with the entry-level 5-inch touchscreen display radio.
- Jeeps equipped with the 5-inch display UAA radio can utilize the audio controls on the steering wheel or if you would like to retain a physical volume dial meanwhile gaining digital automatic temperature control see our Jeep Climate Control Kit.
- Jeeps equipped with the 7-inch display UAG radio will already have climate controls that feature a volume dial. These controls will be programmed to operate plug & play with our kit.
Q: Will my rear backup camera continue to work as designed?
A: Yes, all Jeeps equipped with a backup camera will work plug & play.
- If your Jeep features the factory installed front camera, we will program that feature to your new upgrade.
If you experience any back up camera issues after installation, please allow up to 48 hours for the system to sync fully and acclimate to your vehicle.
Q: Is SiriusXM™ satellite radio supported?
A: Yes, the system is pre-programmed for full SiriusXM satellite radio functionality.
- If your Jeep is not currently equipped with SiriusXM™ capability, simply purchase and install our Jeep SiriusXM™ Satellite Radio Antenna.
- If the wiring behind your factory radio features a curry colored FAKRA plug, utilize the included universal teal colored FAKRA adapter to mate it to the blue FAKRA plug on the Uconnect 5™ module.
Q: Will my steering wheel audio controls continue to work?
A: Yes. The system is pre-programmed to work with your factory steering wheel-mounted audio controls.
Q: Will my factory Bluetooth hands-free calling still work?
A: Yes. The upgrade is fully pre-programmed to function with your existing Uconnect™ Bluetooth hands-free calling system. Simply pair your phone to the new system.
Q: Although I don't use the Jeep smartphone application subscription, will I retain it if I decide to use it one day?
A: No, Jeeps equipped with the older telematics features such as Uconnect Access™, Sirius Guardian™, 4G LTE Hotspot, etc will forfeit those features when upgrading to Uconnect 5™. The new Uconnect 5™ module uses an external telematics module whereas the older systems had telematics embedded in the radio module. Unfortunately, the new Uconnect 5™ telematics modules cannot be retrofitted at this time.
Q: My Jeep features "Off-Road Pages" will I retain that?
A: Yes. However, in the Offroad pages menu, the gauges that say "oil pressure" and "oil temperature" may not display values due to different communication signals between generations of Uconnect. The vehicle graphic within off-road pages may appear as a Jeep Grand Cherokee.
Q: Do I need to inform Infotainment if my vehicle has aftermarket additions?
A: Yes. If your vehicle has non-factory additions, let us know in your Shopping Cart “Order Notes” so we can properly program and enable any required features that may not be present on your vehicle’s original build sheet.
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