To track your order you can Click Here.

If you wish to cancel your order, please submit your request by contacting our support team

If you’d like additional information on products we offer and are curious about compatibility with your vehicle, you can connect with a live expert over chat or 1-855-636-6287

Items for returns, exchanges, or repairs may be dropped off at the front entrance of Infotainment Headquarters Monday – Friday from 9:30AM to 5:00PM (excluding holidays) located at 500 Geneva Drive Oviedo Florida 32765.

Returns & Exchanges

Return and Exchanges must be approved by our customer support department at least one business day prior to your arrival. If your item(s) are currently installed in your vehicle, please have the Item(s) fully removed prior to your arrival, as Infotainment personnel are not equipped to assist with installation/removal services at the headquarters location. Upon your arrival, you will be required to provide a proper form of identification and your original order number

Repair Service Item Drop Off

Upon your arrival please have proper identification and your original order number available.If you do not have an order number you can contact our sales team or request to meet with a sales representative when you arrive. If the item(s) are still installed in the vehicle, please have them removed prior to your arrival as Infotainment personnel are not equipped to assist with installation/removal services at Infotainment Headquarters.

Customer Item Pick-up Policy

Order pickup can be pre-arranged through your sales representative or if you purchased through the website you can contact our customer support department. You can pick up your order after you have been notified by an Infotainment team member that your order is ready.

Order pickup is only available at Infotainment Headquarters, located at 500 Geneva Drive, Oviedo, FL 32765 Monday through Friday from 9:30AM-5:00PM (excluding holidays). Upon arrival to pickup your order, you will be required to provide proper identification and your original order number.

To initiate an exchange please contact our customer support department,
our representatives will be happy to assist you.

To initiate a return, please contact our customer support department by phone, live chat, or via the online ticket system at anytime within 30 days from the date-of-delivery.

The representative will issue a Return Merchandise Authorization (RMA) number, which is required to process your return. Infotainment.com reserves the right to refuse any package returned to them without authorization or process could be delayed over 30 days.

Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid the refund will be issued as store credit. Infotainment.com reserves the right to reject or impose additional charges for replacement of a return if there is damage, missing components, excessive use/wear, a different serial number from when originally shipped, etc. If the customer’s return has not been processed within 3 weeks of arrival the customer is advised to contact our customer support department for an update.

This return policy is null & void if product(s) have been tampered with or modified.

Infotainment.com is not responsible for professional fees related to installation, removal or re-installation of any product. Infotainment.com reserves the right to change or amend the return policy and procedures at any time without notification.

To initiate a warranty claim, the customer is required to contact the customer service department by phone, live chat, or via the online ticket system at anytime within 1 year from the date-of-delivery or 2 years if you purchased the extended warranty.

Click here to view the terms and conditions of our warranties.

We are sorry that your item arrived damaged! We want you to have the best experience possible so if your item is damaged, follow the steps below to request a replacement item or to return your item. Your request must be submitted within 7 days of the package delivery date.

Steps to take:

• Take photos of the damaged package and any items that were affected to attach to your communication with our support representatives.
• Chat with us today or send us an email at support@infotainment.com

Shipping  

At Infotainment.com, every order is handled with precision. From verification to delivery, our focus is simple: the right product, correctly prepared, delivered with care.

Processing  

Most orders ship within 2-3 business days.

Each order is reviewed through our Compatibility Guarantee, ensuring your product is correct for your specific vehicle. In some cases, this includes technician validation or programming before shipment.

If additional processing is required:

• You will receive an update within 5 business days

Custom Orders  

Some systems require additional preparation or configuration.

These are clearly noted at purchase.

Typical fulfillment time: 2–6 weeks

Shipping  

We ship using premium carriers:UPS · FedEx · USPS

• Shipping occurs Monday–Friday
• Orders may ship from multiple locations
• Tracking is provided as soon as your order is prepared for dispatch

Once shipped, orders cannot be modified or redirected.

Delivery  

We offer complimentary standard shipping on qualifying U.S. orders over $99.

Estimated delivery: 3–7 business days after shipment

Expedited delivery options may be available at checkout depending on product and preparation requirements.

International delivery times vary by destination and customs processing.

International Orders  

We ship globally.

Duties and import taxes are the responsibility of the recipient and are determined by local authorities.

Estimated delivery: 3–21 business days

Tracking Your Order  

You will receive tracking information as soon as your shipment is created.

Updates are provided directly by the carrier.

Delivery Responsibility  

Once a package is marked as delivered by the carrier, it is considered fulfilled.

We are not responsible for lost or stolen packages after delivery confirmation.

To ensure a smooth delivery experience, we recommend:

• Selecting signature confirmation where available
• Monitoring tracking updates closely
• Ensuring a secure delivery location

If Something Is Missing  

If your package appears delayed or missing:

• Confirm shipping details
• Check surrounding delivery areas
• Review carrier tracking updates

If needed, we will support carrier trace investigations:

• UPS: up to 8 business days
• FedEx: up to 8 business days
• USPS: may require additional processing time

Military Shipments (APO / FPO)  

Military deliveries are handled through the U.S. Postal Service.

Packages are considered lost after 60 days from shipment, at which point we will assist with a formal inquiry.

The Infotainment Standard  

Every shipment is part of a larger promise:

Compatibility. Precision. Confidence.

We don’t just ship parts—we deliver systems that are verified to work as intended.

Infotainment.com is not responsible or liable for lost, missing, or stolen shipments. Lost packages are also not eligible for refunds. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment.

If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package by verifying the following:

• Verify the shipping address used within checkout to ensure it is correct
• Look for a notice of attempted delivery
• Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.
• See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.

If you are still unable to locate your shipment after confirming the above items, please contact our Customer Support Team so we can assit you in the investigation.

For missing UPS/FedEx shipped packages:

• A UPS (1-800-742-5877) or FedEx (1-800-463-3339) trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.

     For missing USPS packages:

• A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.

     For missing packages that have been shipped to an APO/FPO:

• Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

Please note that In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.

Before deeming the product defective, help us eliminate installation issues and other variables. Our sales advisors will work with you to accurately diagnose the problem before issuing an exchange or refund.

To get started, contact our team now!

If you received the wrong product in your shipment, please contact our customer support team within 7 days of the delivery date so we can make it right for you!

Before contacting us:

1. Please confirm the packing slip in the package you received does not match the product you received.
2. Do not use the item. If you use the item before returning it, a refund or exchange may not be applicable.
3. Have your order number readily available

If you’re experiencing a technical issue with your upgrade, connect with our sales advisors who are available to you with troubleshooting.

To get started, contact our team now!

Click Here

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At Infotainment.com, we believe upgrading or repairing your vehicle’s infotainment system should feel straightforward—not stressful. That’s why we offer a range of flexible payment options designed to fit your budget and how you prefer to shop.

Available Financing Options

Affirm

Take advantage of up to 12 months interest-free financing on purchases over $700. Split your total into predictable monthly payments with no hidden fees.

Shop Pay Installments

Checkout faster and split your purchase into easy installment payments right within Shop Pay. Choose from “Pay in 4” or longer monthly plans—with transparent terms and a seamless checkout experience.

PayPal Credit

Use PayPal Credit for added flexibility, including deferred payments and promotional financing options when paid in full within the specified timeframe.

Apple Pay Later

Enjoy a smooth, secure checkout experience with Apple Pay Later—spread your payments over time while staying within the Apple ecosystem.

Klarna

Shop now and pay later with Klarna. Choose from interest-free “Pay in 4” or extended monthly financing options to suit your needs.

Why Choose Financing?

OEM-quality upgrades are an investmentand we make it easier to move forward with confidence. Whether you're upgrading to a larger touchscreen, adding Apple CarPlay or Android Auto, or repairing your factory system, our financing options help you get what you need without the upfront burden.

Infotainment.com honors those who have served. Active military, veterans and their spouses enjoy 10% off purchases. Once you are verified on GOV X your discount will be applied at checkout.

To learn more about Infotainment, check out our About US page.

Infotainment.com currently offers installation services in the Central Florida region. Contact our team today to get on the schedule!

Infotainment.com offers Wholesale options. If you are interested in providing high demand products and services to your customers, reach out to us today toget started.

Click here to review our terms & Condiitons

OEM Auto Parts, LLC d.b.a Infotainment.com is not affiliated with FCA US LLC. “MyGig” “Uconnect” “Dodge” “Ram” “Jeep” “Chrysler” “Fiat” “Mopar” are registered trademarks of FCA US LLC.

OEM Auto Parts, LLC d.b.a Infotainment.com is not affiliated with Ford Motor Company. “Sync” “Ford” “Lincoln” “Mercury” “Motorcraft” are registered trademarks of Ford Motor Company.

OEM Auto Parts, LLC d.b.a Infotainment.com is not affiliated with General Motors Corporation. “Mylink” “Intellilink” “Cue” “Buick” “Cadillac” “Chevrolet” “GMC” “Hummer” “AC Delco” are registered trademarks of General Motors Corporation.

OEM Auto Parts, LLC d.b.a Infotainment.com is not affiliated with Toyota Motor Company. “Entune” is a registered trademark of Toyota Motor Company.

OEM Auto Parts, LLC d.b.a Infotainment.com is not affiliated with Nissan Motor Company. “NissanConnect” is a registered trademark of Nissan Motor Company.

Click here to review our Privacy/Security policy

Locations:

• Headquarters & Primary Distribution – Oviedo, FL
• Secondary US Distribution – Arlington, TX

Hours:

• Infotainment.com is open Monday-Friday 9:00am-5:30pm EST
• Closed Saturday-Sunday

Observed Holidays:

New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day.