Replacement Service – Ford MyFord Touch Sync 2 APIM Module

(3 reviews)


Product Description

* This advertisement is to replace a defective or damaged factory installed Sync 2 module. If you would like to upgrade to Sync 2 please see your vehicle specific advertisement *

Do you own a vehicle with a factory installed defective or damaged Ford Sync 2 APIM module? Replace yours today! Some common problems with these units are the following:

  • Circuit Board Related – No power, no video, no sound, or stuck on initial power on splash/logo screen.
  • Navigation Related – GPS fails to pinpoint your location, black screen after pressing “Map” button, or no navigation database found.
  • Software/Firmware – Buggy or lagging operating system.

Replacement Process:

  • Your package will include a QR code. Please scan it to generate a return label for your defunct unit.
  • Safely package the defunct unit and attach the label to the box.
  • Return the defunct unit within 10 days of receiving your replacement to avoid a $200 core charge being applied to your selected payment method.
  • If you did not receive a return shipping label QR code with your replacement screen, kindly contact our Customer Support team at 855-636-6287 ext 1.

Which Mount do you have?:

Config X

2013-2015 Ford C-Max
2011-2014 Ford Edge
2013-2015 Ford Escape & Escape Hybrid
2011-2016 Ford Explorer
2013-2014 Ford F-150
2013-2016 Ford Super Duty F-250-F-550
2013-2015 Ford Flex
2014 Ford Fiesta
2012-2015 Ford Focus
2013-2016 Ford Fusion
2013-2015 Ford Taurus
2015 Ford Transit
2014-2016 Ford Transit Connect
2013-2015 Lincoln MKS
2013-2015 Lincoln MKT
2011-2014 Lincoln MKX
2013-2016 Lincoln MKZ

Config YReplacement Service – Ford MyFord Touch Sync 2 APIM Module

Product Installation

Simply remove and replace your vehicle’s factory installed defective/damaged Sync module located on the backside of the radio display. It is attached to the display with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.

Our YouTube page may also contain a video on how to remove and replace.

Things To Know

  • The latest & greatest navigation software update map card is not included with this product. Map cards are sold separately.

Vehicle Compatibility

Car Make & Model Car Year
Ford Edge2011 2012 2013 2014 2015
Ford Explorer2011 2012 2013 2014 2015 2016
Lincoln MKX2011 2012 2013 2014 2015
Ford Focus2012 2013 2014 2015
Ford C-Max2013 2014 2015
Ford Escape2013 2014 2015
Ford F-1502013 2014 2015
Ford F-2502013 2014 2015 2016
Ford F-3502013 2014 2015 2016
Ford Flex2013 2014 2015
Ford Fusion2013 2014 2015 2016
Ford Taurus2013 2014 2015
Lincoln MKS2013 2014 2015
Lincoln MKT2013 2014 2015
Lincoln MKZ2013 2014 2015 2016
Ford Fiesta2014 2015
Ford Transit2014 2015
Ford Expedition2015
Ford Mustang2015
Lincoln MKC2015
Lincoln Navigator2015

4.7 Average Rating Rated (3 Reviews)


Submit Your Review

  1. Shawn T. (verified owner)

    Once in a while it’s a black screen for at least 5 sec then it boots up. I’ve e seen it do this so far 6 times. I haven’t noticed anything else yet weird. I checked the connection and it’s good. So I hope it’s a small glitch.
    Other than that I’m glad to have control of my music and heat/cold controls. Oh map is slow but it’s working.

    Helpful (0) Unhelpful (0)
  2. James A. (verified owner)

    The sales side diagnosed my problem as a defective APIM. Part was delivered promptly & programed to my VIN. Installed but did not solve navigation screen failing after 10 second display. Customer service promptly authorized retur & refund. Eventually found it was a defective SS card.

    Helpful (0) Unhelpful (0)
  3. Gordan S. (verified owner)

    great service

    Helpful (0) Unhelpful (0)

          Shipping & Delivery

 Shipping Policy:

 strives to ship all orders within 1-2 business days. However, all orders come with our “Compatibility Guarantee” which reassures customers that what they purchase will be verified and sometimes programmed by a qualified technician for the customer’s exact vehicle. This process may delay the shipment depending on sales volume. If by day five (5) the order hasn’t shipped, the customer will get an email from customer service with an update regarding the status of their order. If a product is considered back-ordered or a special order it will be noted within the product advertisement or by the sales agent. In this case, order fulfillment may take as little as 2 weeks or as many as 6 weeks. 
              • uses the US Postal Service, UPS, and FedEx as package carriers
              • Orders are shipped Monday – Friday (excluding holidays)
              • fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
              • Shipments are not able to be re-directed by the customer after being sent
              • Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
              • All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.


          Domestic Shipping:

 is proud to offer FREE SHIPPING to anywhere in the U.S.A on any order over $99! – Orders that qualify for free shipping will be shipped via a carrier and shipping method that is at the discretion of Transit time for a order using free shipping can be as much as seven (7) business days (ground economy shipping). Expedited shipping is an option and offered within checkout. Next Day or Overnight shipping is only offered on a case-by-case basis.

          Canada & International Shipping:

 packages and ships orders to every continent in the world. Items shipped to Canada or internationally from the U.S.A will incur a shipping fee and applicable duties/taxes which is the sole responsibility of the customer. International shipment transit times range from 3-21 days. 

          Lost / Missing / Stolen Shipments

 is not responsible or liable for lost, missing, or stolen shipments. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment. Otherwise, customers are encouraged to monitor the expected delivery date of their order and make arrangements to accept a successful package delivery personally. If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package. The customer is encouraged to contact customer service for assistance with his/her investigation.


              • Verify the shipping address used within checkout to ensure it is correct
              • Look for a notice of attempted delivery
              • Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc. 
              • See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.

          For missing UPS/FedEx shipped packages:

              • A UPS1-800-742-5877 or FedEx1-800-463-3339 trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.

          For missing USPS packages:

              • A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.

          For missing packages that have been shipped to an APO/FPO:

              • Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

          In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.

          Service Option

          • Full Replacement - We will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged unit as a core with the enclosed return shipping label. It's that easy!

          Related Products

          • 2016 Nissan Maxima NissanConnect GPS Navigation Radio with Apple CarPlay and Android Auto

            (0 reviews)
            $749.98 $1,499.95
          • Mopar RHR 730N Navigation MyGIG Touchscreen Radio – High Sp Top Mt Blue LED

            (0 reviews)
            $499.98 $999.95
          • Mopar RHB 430N Garmin Navigation MyGIG Touchscreen Radio – High Sp Top Mt Blue LED

            (0 reviews)
            $499.98 $999.95
          • Mopar RA3 UConnect 3C 8.4-inch Display Radio – z Mount

            (0 reviews)
            $399.98 $799.95
          • Ford Sync 1 GPS Navigation Multimedia Radio by Clarion

            (0 reviews)
            $599.98 $1,199.95