Repair Service – FCA Uconnect Touch 8.4-inch Touchscreen Display Screen
$299.95
Product Description
*To complete your repair order, you MUST review, fill out, and submit this Repair Authorization Form, after purchasing this service. A copy MUST then be printed out and placed in the same box as your defective unit, before shipping it to us at 500 Geneva Dr, Oviedo, FL 32765.
Do you own a vehicle with a factory installed defective or damaged UConnect Touch 8.4-inch display screen? Repair yours today! Some common problems with these displays are the following:
- Cracked Digitizer
- Worn Screen
- Black Screen Upon Start-up
Product Installation
Simply remove and replace your vehicle’s factory installed defective/damaged 8.4-inch touchscreen. Most screens are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.
Our YouTube page may also contain a video on how to remove and replace.
Things To Know
- Please refer to our Repair Authorization Form for our service terms and FAQs.
- The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs.
- *Exclusions* Flat Rate Repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate Repairs alone will not apply. In which case, an estimate for additional parts will be provided. The Flat Rate Repair does not include: major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.
Vehicle Compatibility
| Car Make & Model | Car Year |
|---|---|
| Chrysler 300 | 2011 2012 2013 2014 |
| Dodge Charger | 2011 2012 2013 2014 |
| Dodge Journey | 2011 2012 2013 2014 2015 2016 2017 2018 2019 |
Shipping & Delivery
Infotainment.com Shipping Policy:
Infotainment.com strives to ship all orders within 1-2 business days. However, all orders come with our “Compatibility Guarantee” which reassures customers that what they purchase will be verified and sometimes programmed by a qualified technician for the customer’s exact vehicle. This process may delay the shipment depending on sales volume. If by day five (5) the order hasn’t shipped, the customer will get an email from customer service with an update regarding the status of their order. If a product is considered back-ordered or a special order it will be noted within the product advertisement or by the sales agent. In this case, order fulfillment may take as little as 2 weeks or as many as 6 weeks.Â
Â
- Infotainment.com uses the US Postal Service, UPS, and FedEx as package carriers
- Orders are shipped Monday – Friday (excluding holidays)
- Infotainment.com fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
- Shipments are not able to be re-directed by the customer after being sent
- Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
- All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.
Â
Domestic Shipping:
Infotainment.com is proud to offer FREE SHIPPING to anywhere in the U.S.A on any order over $99! –Â Orders that qualify for free shipping will be shipped via a carrier and shipping method that is at the discretion of Infotainment.com. Transit time for a order using free shipping can be as much as seven (7) business days (ground economy shipping). Expedited shipping is an option and offered within checkout. Next Day or Overnight shipping is only offered on a case-by-case basis.
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Canada & International Shipping:
Infotainment.com packages and ships orders to every continent in the world. Items shipped to Canada or internationally from the U.S.A will incur a shipping fee and applicable duties/taxes which is the sole responsibility of the customer. International shipment transit times range from 3-21 days.Â
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Lost / Missing / Stolen Shipments
Infotainment.com is not responsible or liable for lost, missing, or stolen shipments. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment. Otherwise, customers are encouraged to monitor the expected delivery date of their order and make arrangements to accept a successful package delivery personally. If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package. The customer is encouraged to contact Infotainment.com customer service for assistance with his/her investigation.
Â
General:
- Verify the shipping address used within checkout to ensure it is correct
- Look for a notice of attempted delivery
- Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.Â
- See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.
Â
For missing UPS/FedEx shipped packages:
- A UPS1-800-742-5877Â or FedEx1-800-463-3339Â trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.
Â
For missing USPS packages:
- A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.
For missing packages that have been shipped to an APO/FPO:
- Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.
In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.
Product Description
*To complete your repair order, you MUST review, fill out, and submit this Repair Authorization Form, after purchasing this service. A copy MUST then be printed out and placed in the same box as your defective unit, before shipping it to us at 500 Geneva Dr, Oviedo, FL 32765.
Do you own a vehicle with a factory installed defective or damaged UConnect Touch 8.4-inch display screen? Repair yours today! Some common problems with these displays are the following:
- Cracked Digitizer
- Worn Screen
- Black Screen Upon Start-up
Product Installation
Simply remove and replace your vehicle’s factory installed defective/damaged 8.4-inch touchscreen. Most screens are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.
Our YouTube page may also contain a video on how to remove and replace.
Things To Know
- Please refer to our Repair Authorization Form for our service terms and FAQs.
- The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs.
- *Exclusions* Flat Rate Repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate Repairs alone will not apply. In which case, an estimate for additional parts will be provided. The Flat Rate Repair does not include: major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.
Vehicle Compatibility
| Car Make & Model | Car Year |
|---|---|
| Chrysler 300 | 2011 2012 2013 2014 |
| Dodge Charger | 2011 2012 2013 2014 |
| Dodge Journey | 2011 2012 2013 2014 2015 2016 2017 2018 2019 |
5.0
100% Recommended (4 of 4)
Submit Your Review
You must be logged in to post a review.
-
worked fine no problems
Helpful (0) Unhelpful (0) -
No regrets. Everything was just as they said. No gimmicks. The real deal!! They tell you exactly what and how to do it. O problems at all!!
Helpful (0) Unhelpful (0) -
The repaired unit was as good as new. At first I thought it wasn’t and called customer support. The support person said I could ship it back if needed but that it was tested before it shipped and there may be some other reason it didn’t come on. After looking a little more I saw one of the connector wires on the car that had slipped back out of view and when I plugged it in the display did work as promised. So they do good work on the units but if you need support they do answer the phone.
Helpful (0) Unhelpful (0) -
I Have never been so satisfied with customer service in my entire 57 yrs
Jerry is one of kind such a pleasure to have experienced such wonderful
Customer care especially In today’s time I can’t say enough wonderful things about the service thank you very much infotainment you guys are great.Helpful (0) Unhelpful (0)
Shipping & Delivery
Infotainment.com Shipping Policy:
Infotainment.com strives to ship all orders within 1-2 business days. However, all orders come with our “Compatibility Guarantee” which reassures customers that what they purchase will be verified and sometimes programmed by a qualified technician for the customer’s exact vehicle. This process may delay the shipment depending on sales volume. If by day five (5) the order hasn’t shipped, the customer will get an email from customer service with an update regarding the status of their order. If a product is considered back-ordered or a special order it will be noted within the product advertisement or by the sales agent. In this case, order fulfillment may take as little as 2 weeks or as many as 6 weeks.Â
Â
- Infotainment.com uses the US Postal Service, UPS, and FedEx as package carriers
- Orders are shipped Monday – Friday (excluding holidays)
- Infotainment.com fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
- Shipments are not able to be re-directed by the customer after being sent
- Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
- All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.
Â
Domestic Shipping:
Infotainment.com is proud to offer FREE SHIPPING to anywhere in the U.S.A on any order over $99! –Â Orders that qualify for free shipping will be shipped via a carrier and shipping method that is at the discretion of Infotainment.com. Transit time for a order using free shipping can be as much as seven (7) business days (ground economy shipping). Expedited shipping is an option and offered within checkout. Next Day or Overnight shipping is only offered on a case-by-case basis.
Â
Â
Canada & International Shipping:
Infotainment.com packages and ships orders to every continent in the world. Items shipped to Canada or internationally from the U.S.A will incur a shipping fee and applicable duties/taxes which is the sole responsibility of the customer. International shipment transit times range from 3-21 days.Â
Â
Â
Lost / Missing / Stolen Shipments
Infotainment.com is not responsible or liable for lost, missing, or stolen shipments. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment. Otherwise, customers are encouraged to monitor the expected delivery date of their order and make arrangements to accept a successful package delivery personally. If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package. The customer is encouraged to contact Infotainment.com customer service for assistance with his/her investigation.
Â
General:
- Verify the shipping address used within checkout to ensure it is correct
- Look for a notice of attempted delivery
- Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.Â
- See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.
Â
For missing UPS/FedEx shipped packages:
- A UPS1-800-742-5877Â or FedEx1-800-463-3339Â trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.
Â
For missing USPS packages:
- A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.
For missing packages that have been shipped to an APO/FPO:
- Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.
In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.
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jeff c. (verified owner)
worked fine no problems
Lavell L. (verified owner)
No regrets. Everything was just as they said. No gimmicks. The real deal!! They tell you exactly what and how to do it. O problems at all!!
Taylor S. (verified owner)
The repaired unit was as good as new. At first I thought it wasn’t and called customer support. The support person said I could ship it back if needed but that it was tested before it shipped and there may be some other reason it didn’t come on. After looking a little more I saw one of the connector wires on the car that had slipped back out of view and when I plugged it in the display did work as promised. So they do good work on the units but if you need support they do answer the phone.
Kenneth C. (verified owner)
I Have never been so satisfied with customer service in my entire 57 yrs
Jerry is one of kind such a pleasure to have experienced such wonderful
Customer care especially In today’s time I can’t say enough wonderful things about the service thank you very much infotainment you guys are great.