Repair Service – FCA Uconnect RE2 or RB5 Telematics Gateway Module Radio

(6 reviews)


Product Description

*To complete your repair order, you MUST review, fill out, and submit this Repair Authorization Form, after purchasing this service. A copy MUST then be printed out and placed in the same box as your defective unit, before shipping it to us at 500 Geneva Dr, Oviedo, FL 32765.

Do you own a vehicle with a factory installed defective or damaged RE2 or RB5 Uconnect telematics gateway module radio? Repair or replace yours today! Some common problems with these units are the following:

  • Circuit Board Related – No power, no video, no sound, or stuck on initial power on splash/logo screen.
  • Navigation Related (RB5) – GPS fails to pinpoint your location, NAV freezes and displays “Guidance by Garmin”, NAV screen displays “Detailed Maps Missing” or “Can’t Unlock Maps”
  • CD Drive – Screen shows “Read Error” or “Reading” for a long period of time after disc is inserted. Many times the internal CD mechanism will get jammed so inserting a disc or ejecting a disc is impossible. Many times a defective mechanism will also emit an audible clicking sound.
  • Sirius Satellite Radio – Tuner failure or broken fakra barb.
  • Connectors – Broken rear Fakra or molded connectors.
  • Software/Firmware – Buggy or lagging operating system. In many cases this can be resolved after we load the latest available software update.

Product Installation

Simply remove and replace your vehicle’s factory installed defective/damaged radio. Most are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.

Our YouTube page may also contain a video on how to remove and replace.

Things To Know

  • Please refer to our Repair Authorization Form for our service terms and FAQs.
  • If you own a Dodge Dart please call to special order a replacement radio.
  • If you have a defective or damaged touchscreen please see our other advertisement.
  • The latest & greatest GARMIN navigation software update is not guaranteed upon repair or replacement.
  • The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.

Vehicle Compatibility

Car Make & Model Car Year
Chrysler 3002011 2012 2013 2014
Dodge Charger2011 2012 2013 2014
Dodge Journey2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

5.0 Average Rating Rated (6 Reviews)


Submit Your Review

  1. Lucky P. (verified owner)

    Amazing company this will be my go to company for vehicle needs

    Helpful (0) Unhelpful (0)
  2. Arthur G. (verified owner)

    realatively timely repair

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  3. Kenneth C. (verified owner)

    I haven’t had seen or heard of any customer care so excellent friendly
    Helpful and Professional in Years
    It was very refreshing and Jerry is Great. I actually miss talking to him
    I kinda want something else ti go wrong so we can talk again. Lol just Joking. But serious.

    Helpful (0) Unhelpful (0)
  4. Edward W. (verified owner)

    Great job quick service Will all friends

    Helpful (0) Unhelpful (0)
  5. James A. (verified owner)

    I had my GPS navigation locked, After i dropped my car off for an oil change
    it was strange. the dealer said i need to replace the radio and screen it
    sound kied of fish they said it will be $2,000 to replace i told them i"ll wait
    then i found out about Infotainment spoke to repair person sent my radio in they repaired it in 2Days the best I HIGHLY RECONMENED

    Helpful (0) Unhelpful (0)
  6. David H. (verified owner)

    I was totally satisfied with your work and service. Everyone from advice on what I needed to do were very knowledgeable. All help given was needed and I couldn’t be happier.

    forever pleased:
    David Hargrove

    Helpful (0) Unhelpful (0)

          Shipping & Delivery

 Shipping Policy:

 strives to ship all orders within 1-2 business days. However, all orders come with our “Compatibility Guarantee” which reassures customers that what they purchase will be verified and sometimes programmed by a qualified technician for the customer’s exact vehicle. This process may delay the shipment depending on sales volume. If by day five (5) the order hasn’t shipped, the customer will get an email from customer service with an update regarding the status of their order. If a product is considered back-ordered or a special order it will be noted within the product advertisement or by the sales agent. In this case, order fulfillment may take as little as 2 weeks or as many as 6 weeks. 
              • uses the US Postal Service, UPS, and FedEx as package carriers
              • Orders are shipped Monday – Friday (excluding holidays)
              • fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
              • Shipments are not able to be re-directed by the customer after being sent
              • Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
              • All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.


          Domestic Shipping:

 is proud to offer FREE SHIPPING to anywhere in the U.S.A on any order over $99! – Orders that qualify for free shipping will be shipped via a carrier and shipping method that is at the discretion of Transit time for a order using free shipping can be as much as seven (7) business days (ground economy shipping). Expedited shipping is an option and offered within checkout. Next Day or Overnight shipping is only offered on a case-by-case basis.

          Canada & International Shipping:

 packages and ships orders to every continent in the world. Items shipped to Canada or internationally from the U.S.A will incur a shipping fee and applicable duties/taxes which is the sole responsibility of the customer. International shipment transit times range from 3-21 days. 

          Lost / Missing / Stolen Shipments

 is not responsible or liable for lost, missing, or stolen shipments. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment. Otherwise, customers are encouraged to monitor the expected delivery date of their order and make arrangements to accept a successful package delivery personally. If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package. The customer is encouraged to contact customer service for assistance with his/her investigation.


              • Verify the shipping address used within checkout to ensure it is correct
              • Look for a notice of attempted delivery
              • Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc. 
              • See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.

          For missing UPS/FedEx shipped packages:

              • A UPS1-800-742-5877 or FedEx1-800-463-3339 trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.

          For missing USPS packages:

              • A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.

          For missing packages that have been shipped to an APO/FPO:

              • Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

          In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.

          Service Option

          • Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged unit as a core with the enclosed return shipping label. It's that easy!
          • Please Repair My Radio - Select this option to have your radio professionally repaired. Simply remove your radio and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.

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