Repair Service – FCA Uconnect 730N RHR or RER MyGIG GPS Navigation Radio
$399.95 – $999.95
- Product Description
- Product Installation
- Things To Know
- Vehicle Compatibility
- Reviews (32)
- Shipping & Delivery
- Service Option
Product Description
*To complete your repair order, you MUST review, fill out, and submit this Repair Authorization Form, after purchasing this service. A copy MUST then be printed out and placed in the same box as your defective unit, before shipping it to us at 500 Geneva Dr, Oviedo, FL 32765.
Do you own a vehicle with a factory installed defective or damaged 730N MyGIG RER or RHR GPS Navigation Radio? Repair or replace yours today! Some common problems with these units are the following:
- Touchscreen Related – Cracked, shattered, dented, scratched, or worn digitizer. Many times the screen will not respond to touch. The LCD display may also appear black or blank resulting from internal failure.
- Circuit Board Related – No power, no video, no sound, or stuck on initial power on splash/logo screen. If motherboard replacement is required, additional $200 will be required for service.
- Navigation Related – GPS fails to pinpoint your location, black screen after pressing “Map” button, or no navigation database found.
- CD Drive – Screen shows “Read Error” or “Reading” for a long period of time after disc is inserted. Many times the internal CD mechanism will get jammed so inserting a disc or ejecting a disc is impossible. Many times a defective mechanism will also emit an audible clicking sound.
- Internal Hard Disc Drive – No navigation database found, Gracenote files missing or inoperable. Unable to copy music to HDD.
- Sirius Satellite Radio – Tuner failure or broken fakra barb.
- Connectors – Broken rear Fakra or molded connectors.
- Software/Firmware – Buggy or lagging operating system. In many cases this can be resolved after we load the latest available software update.
Which Radio do you have?:
This repair service is compatible with the vehicles below. Be sure to select your vehicle group prior to adding this product to your cart.
HS GROUP
2008-2016 Chrysler Town & Country
2011-2013 Dodge Durango
2008-2020 Dodge Grand Caravan
2008-2010 Dodge Journey
2007-2011 Dodge Nitro
2009-2012 Ram 1500
2010-2012 Ram HD 2500-5500
2012-2016 Ram C/V
2011-2013 Jeep Grand Cherokee
2008-2012 Jeep Liberty
2007-2018 Jeep Wrangler JK
LSÂ GROUP
2011-2014 Chrysler 200
2008-2010 Chrysler 300
2008-2009 Chrysler Aspen
2007-2010 Chrysler Sebring
2007-2014 Dodge Avenger
2009-2012 Dodge Caliber
2008-2014 Dodge Challenger
2008-2010 Dodge Charger
2008-2010 Dodge Dakota
2008-2009 Dodge Durango
2008 Dodge Magnum
2008-2010 Jeep Commander
2009-2017 Jeep Compass
2008-2010 Jeep Grand Cherokee
2009-2017 Jeep Patriot
2011 Ram Dakota
SELECT RADIO TYPE:
RHR – You will notice the letters “RHR” on the lower right-hand corner of your factory radio.
RER – You will notice the letters “RER” on the lower right-hand corner of your factory radio.
Product Installation
Simply remove and replace your vehicle’s factory installed defective/damaged radio. Most are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.
Our YouTube page may also contain a video on how to remove and replace.
Things To Know
- Please refer to our Repair Authorization Form for our service terms and FAQs.
- If you own a 2011+ Dodge Grand Caravan / Chrysler Town & Country please call to special order a replacement radio with blue backlit buttons.
- If you own a 2011+ Durango please call to special order a replacement radio with blue backlit buttons.
- The latest & greatest navigation software update is not guaranteed upon repair or replacement.
- The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.
Vehicle Compatibility
Car Make & Model | Car Year |
---|---|
Chrysler Sebring | 2007 2008 2009 2010 |
Dodge Avenger | 2007 2008 2009 2010 2011 2012 2013 2014 |
Dodge Nitro | 2007 2008 2009 2010 2011 |
Jeep Wrangler | 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 |
Chrysler 300 | 2008 2009 2010 |
Chrysler Aspen | 2008 2009 |
Chrysler Town & Country | 2008 2009 2010 2011 2012 2013 2014 2015 2016 |
Dodge Challenger | 2008 2009 2010 2011 2012 2013 2014 |
Dodge Charger | 2008 2009 2010 |
Dodge Dakota | 2008 2009 2010 |
Dodge Durango | 2008 2009 2010 2011 2012 2013 |
Dodge Grand Caravan | 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 |
Dodge Journey | 2008 2009 2010 |
Dodge Magnum | 2008 |
Jeep Commander | 2008 2009 2010 |
Jeep Grand Cherokee | 2008 2009 2010 2011 2012 2013 |
Jeep Liberty | 2008 2009 2010 2011 2012 |
Dodge Caliber | 2009 2010 2011 2012 |
Dodge Ram 1500 | 2009 2010 2011 2012 |
Jeep Compass | 2009 2010 2011 2012 2013 2014 2015 2016 2017 |
Jeep Patriot | 2009 2010 2011 2012 2013 2014 2015 2016 2017 |
RAM 1500 | 2009 2010 2011 2012 |
Dodge Ram 2500 | 2010 2011 2012 |
Dodge Ram 3500 | 2010 2011 2012 |
RAM 2500 | 2010 2011 2012 |
RAM 3500 | 2010 2011 2012 |
Chrysler 200 | 2011 2012 2013 2014 |
RAM Dakota | 2011 |
RAM CV | 2012 2013 2014 2015 2016 |
Jeep Wrangler JK | 2018 |
4.8 Average Rating Rated (32 Reviews)
100% Recommended (32 of 32)
Submit Your Review
You must be logged in to post a review.
- Show all
- Most Helpful Positive
- Most Helpful Negative
- Highest Rating
- Lowest Rating
Shipping & Delivery
Infotainment.com Shipping Policy:
- Infotainment.com uses the US Postal Service, UPS, and FedEx as package carriers
- Orders are shipped Monday – Friday (excluding holidays)
- Infotainment.com fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
- Shipments are not able to be re-directed by the customer after being sent
- Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
- All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.
Â
Domestic Shipping:
Canada & International Shipping:
Lost / Missing / Stolen Shipments
General:
- Verify the shipping address used within checkout to ensure it is correct
- Look for a notice of attempted delivery
- Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.Â
- See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.
For missing UPS/FedEx shipped packages:
- A UPS1-800-742-5877Â or FedEx1-800-463-3339Â trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.
For missing USPS packages:
- A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.
For missing packages that have been shipped to an APO/FPO:
- Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.
In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.
Service Option
- Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged unit as a core with the enclosed return shipping label. It's that easy!
- Please Repair My Radio - Select this option to have your radio professionally repaired. Simply remove your radio and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.
Product Description
*To complete your repair order, you MUST review, fill out, and submit this Repair Authorization Form, after purchasing this service. A copy MUST then be printed out and placed in the same box as your defective unit, before shipping it to us at 500 Geneva Dr, Oviedo, FL 32765.
Do you own a vehicle with a factory installed defective or damaged 730N MyGIG RER or RHR GPS Navigation Radio? Repair or replace yours today! Some common problems with these units are the following:
- Touchscreen Related – Cracked, shattered, dented, scratched, or worn digitizer. Many times the screen will not respond to touch. The LCD display may also appear black or blank resulting from internal failure.
- Circuit Board Related – No power, no video, no sound, or stuck on initial power on splash/logo screen. If motherboard replacement is required, additional $200 will be required for service.
- Navigation Related – GPS fails to pinpoint your location, black screen after pressing “Map” button, or no navigation database found.
- CD Drive – Screen shows “Read Error” or “Reading” for a long period of time after disc is inserted. Many times the internal CD mechanism will get jammed so inserting a disc or ejecting a disc is impossible. Many times a defective mechanism will also emit an audible clicking sound.
- Internal Hard Disc Drive – No navigation database found, Gracenote files missing or inoperable. Unable to copy music to HDD.
- Sirius Satellite Radio – Tuner failure or broken fakra barb.
- Connectors – Broken rear Fakra or molded connectors.
- Software/Firmware – Buggy or lagging operating system. In many cases this can be resolved after we load the latest available software update.
Which Radio do you have?:
This repair service is compatible with the vehicles below. Be sure to select your vehicle group prior to adding this product to your cart.
HS GROUP
2008-2016 Chrysler Town & Country
2011-2013 Dodge Durango
2008-2020 Dodge Grand Caravan
2008-2010 Dodge Journey
2007-2011 Dodge Nitro
2009-2012 Ram 1500
2010-2012 Ram HD 2500-5500
2012-2016 Ram C/V
2011-2013 Jeep Grand Cherokee
2008-2012 Jeep Liberty
2007-2018 Jeep Wrangler JK
LSÂ GROUP
2011-2014 Chrysler 200
2008-2010 Chrysler 300
2008-2009 Chrysler Aspen
2007-2010 Chrysler Sebring
2007-2014 Dodge Avenger
2009-2012 Dodge Caliber
2008-2014 Dodge Challenger
2008-2010 Dodge Charger
2008-2010 Dodge Dakota
2008-2009 Dodge Durango
2008 Dodge Magnum
2008-2010 Jeep Commander
2009-2017 Jeep Compass
2008-2010 Jeep Grand Cherokee
2009-2017 Jeep Patriot
2011 Ram Dakota
SELECT RADIO TYPE:
RHR – You will notice the letters “RHR” on the lower right-hand corner of your factory radio.
RER – You will notice the letters “RER” on the lower right-hand corner of your factory radio.
Product Installation
Simply remove and replace your vehicle’s factory installed defective/damaged radio. Most are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.
Our YouTube page may also contain a video on how to remove and replace.
Things To Know
- Please refer to our Repair Authorization Form for our service terms and FAQs.
- If you own a 2011+ Dodge Grand Caravan / Chrysler Town & Country please call to special order a replacement radio with blue backlit buttons.
- If you own a 2011+ Durango please call to special order a replacement radio with blue backlit buttons.
- The latest & greatest navigation software update is not guaranteed upon repair or replacement.
- The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.
Vehicle Compatibility
Car Make & Model | Car Year |
---|---|
Chrysler Sebring | 2007 2008 2009 2010 |
Dodge Avenger | 2007 2008 2009 2010 2011 2012 2013 2014 |
Dodge Nitro | 2007 2008 2009 2010 2011 |
Jeep Wrangler | 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 |
Chrysler 300 | 2008 2009 2010 |
Chrysler Aspen | 2008 2009 |
Chrysler Town & Country | 2008 2009 2010 2011 2012 2013 2014 2015 2016 |
Dodge Challenger | 2008 2009 2010 2011 2012 2013 2014 |
Dodge Charger | 2008 2009 2010 |
Dodge Dakota | 2008 2009 2010 |
Dodge Durango | 2008 2009 2010 2011 2012 2013 |
Dodge Grand Caravan | 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 |
Dodge Journey | 2008 2009 2010 |
Dodge Magnum | 2008 |
Jeep Commander | 2008 2009 2010 |
Jeep Grand Cherokee | 2008 2009 2010 2011 2012 2013 |
Jeep Liberty | 2008 2009 2010 2011 2012 |
Dodge Caliber | 2009 2010 2011 2012 |
Dodge Ram 1500 | 2009 2010 2011 2012 |
Jeep Compass | 2009 2010 2011 2012 2013 2014 2015 2016 2017 |
Jeep Patriot | 2009 2010 2011 2012 2013 2014 2015 2016 2017 |
RAM 1500 | 2009 2010 2011 2012 |
Dodge Ram 2500 | 2010 2011 2012 |
Dodge Ram 3500 | 2010 2011 2012 |
RAM 2500 | 2010 2011 2012 |
RAM 3500 | 2010 2011 2012 |
Chrysler 200 | 2011 2012 2013 2014 |
RAM Dakota | 2011 |
RAM CV | 2012 2013 2014 2015 2016 |
Jeep Wrangler JK | 2018 |
4.8 Average Rating Rated (32 Reviews)
100% Recommended (32 of 32)
Submit Your Review
You must be logged in to post a review.
- Show all
- Most Helpful Positive
- Most Helpful Negative
- Highest Rating
- Lowest Rating
-
Richard J. (verified owner)
Rated 4 out of 5Received unit with white and the blue round terminal partial broken off. Still serviceable. No itemized receipt detailing what was found wrong and what components were replaced including bench testing to verify that all systems functions correctly. Backup camera does not display. I don’t know if it’s the camera, cable or radio or what.
Helpful (0) Unhelpful (0) You have already voted this comment -
Paul K. (verified owner)
Rated 5 out of 5Thanks for the fast turn arround on the Radio !!!
Also, all seems to work now….Helpful (0) Unhelpful (0) You have already voted this comment -
Johnny O. (verified owner)
Rated 5 out of 5repairs have been great have no complaints
Helpful (0) Unhelpful (0) You have already voted this comment -
Steve R. (verified owner)
Rated 4 out of 5Turnaround time was a little lengthy
Helpful (0) Unhelpful (0) You have already voted this comment -
Bob B. (verified owner)
Rated 5 out of 5Works exactly like the original unit. Plug and play
Helpful (0) Unhelpful (0) You have already voted this comment -
Daniel R. (verified owner)
Rated 5 out of 5Very good service and replacement head unit. Thank you
Helpful (0) Unhelpful (0) You have already voted this comment -
Dan S. (verified owner)
Rated 5 out of 5Repair was done quickly and just as promised. Wonderful to be informed every step of the process. We’ll done!
Helpful (0) Unhelpful (0) You have already voted this comment -
James A. (verified owner)
Rated 5 out of 5Service was excellent. Radio was repaired the same week it arrived. Good communication upon receipt and return shipping the same week. Repair was complete and all functioning well. Only comment it would have been nice to have a summary of what was done, i.e screen replacement, software upgrade etc.
Helpful (0) Unhelpful (0) You have already voted this comment -
David K. (verified owner)
Rated 4 out of 5Repair works great,but changing security code for radio and not informing me was very frustrating and time consuming as it should have been returned with oringinal factory security code. Offered to change it back,but that would involve taking it back out sending to Infotainment. Waiting for the radio to be returned to me and then reinstalling.
Helpful (0) Unhelpful (0) You have already voted this comment -
Joshua W. (verified owner)
Rated 5 out of 5Excellent service and turn around. Hooked it up and works like new.
Helpful (0) Unhelpful (0) You have already voted this comment -
Robert B. (verified owner)
Rated 4 out of 5The repair service of my Uconnect 730N service was a 3 star. I was told that most likely they could have fixed it but they couldn’t. I was stuck to pay an additional $550 on top of the $400 for the repair service to purchase a refurbished same unit for my Jeep. The refurbished unit is working great at this point.
Helpful (0) Unhelpful (0) You have already voted this comment -
David B. (verified owner)
Rated 4 out of 5Almost everything looks good except one city label. Northeast of Ellsworth, WI highway 63 runs north and south. About 5 miles north of Ellsworth there is a county road, County G, which runs east. Somewhere between 5 to 8 miles east there is a small town which you have labeled Beldenville. The actual name is El Paso. Beldenville is located on HWY 65 (?) NW of Ellsworth about 5 or 6 miles.
Helpful (0) Unhelpful (0) You have already voted this comment -
Phil C. (verified owner)
Rated 5 out of 5They did a fantastic job. Very quick turnaround.
Helpful (0) Unhelpful (0) You have already voted this comment -
Ray W. (verified owner)
Rated 5 out of 5Great job!
Helpful (0) Unhelpful (0) You have already voted this comment -
David L. (verified owner)
Rated 5 out of 5Turnaround was less than 10 business days. Great support through the entire process. Fabulous customer service on phone call back defining the exact service that needed to be done and terrific email updates. Once returned excellent condition and usability. Work done was replacing screen because bubbles had formed making touch screen unusable
Helpful (0) Unhelpful (0) You have already voted this comment -
Jackalyn F. (verified owner)
Rated 5 out of 5Glad we came across your service. Spreading the word about your great service.
Helpful (0) Unhelpful (0) You have already voted this comment -
John N. (verified owner)
Rated 5 out of 5Could have been packed better. That out of the way, fast turnaround, I knew what happening from arrival to shipping back to me. I had to call for a security code but the representative I spoke with took care of the problem VERY professionally and I’m back like new. Thank you for your great service!
Helpful (0) Unhelpful (0) You have already voted this comment -
Scott M. (verified owner)
Rated 5 out of 5Communication from Infotainment was exceptional. I have been a purchasing manager for a Fortune 500 company and this group is at the top of their industry. The unit was repaired as they said for the amount they quoted and I have installed it and it works well. The return packaging was excellent and the timing good.
I could not ask for better service.Helpful (0) Unhelpful (0) You have already voted this comment -
Mike F. (verified owner)
Rated 5 out of 5When I contacted their technical support nothing was working properly on my radio. They were professional and informative and very confident that they would be able to repair it. They emailed everything to me that I needed to send them the radio. Their turnaround was about ten days and everything worked perfectly. Thanks infotainment.
Helpful (0) Unhelpful (0) You have already voted this comment -
Stephen D. (verified owner)
Rated 5 out of 5Like new again, all function seems to be working as they should.
I need the security code after installation, called told them what I needed. Tech named Roger asked for repair number, and in about 3 minutes he had it, input the four-digit number, worked great. The only thing no one can control is I’m in California, and they are in Florida, shiping took a few days, No big deal. Will use againHelpful (0) Unhelpful (0) You have already voted this comment -
Frank H. (verified owner)
Rated 5 out of 5Very satisfied with service and the repair. Highly recommended.
Helpful (0) Unhelpful (0) You have already voted this comment -
John Z. (verified owner)
Rated 5 out of 5These people are awesome. I wouldn’t even look any where else if your radio needs fixed.
Helpful (0) Unhelpful (0) You have already voted this comment -
Timothy S. (verified owner)
Rated 5 out of 5Over the top Customer Service and knowledge. I had shipped my radio to another business who assured me they could restore my radio/navigation unit. Received a call day or so after they received it, telling me they could not repair it. So, I found Infotainment, reached out to them, spoke to a Rep who spoke to one of their Techs, while I was still on the phone with him, and was told, yes, we can repair it. Super quick turnaround and the unit actually works better than it ever has. I would not hesitate to send them another radio in need of service. If there were more than 5 stars, I’d give it to them.
Helpful (0) Unhelpful (0) You have already voted this comment -
james p. (verified owner)
Rated 5 out of 5Perfect service, easy and fast repair
Helpful (0) Unhelpful (0) You have already voted this comment -
Roger U. (verified owner)
Rated 5 out of 5They repaired my RHR out of my 2010 Gran Cherokee and when reinstalled everything worked perfectly except the radio. Found out that the center lead on the antenna connector was broken which was really hard to see. May have broken during re-installation. Infotainment sent a return label, repaired the connector and returned it in only nine days which included shipping both ways all at no charge. These guys stand behind their work and really provide quality service.
Helpful (0) Unhelpful (0) You have already voted this comment -
Wiliam B. (verified owner)
Rated 5 out of 5I am very happy with the repair Infotainment made to my radio. I was looking at having to replace the radio at $1000 or more, but they were able to repair it to new condition for a fraction of that cost and it was done very quickly. Thank You
Helpful (0) Unhelpful (0) You have already voted this comment -
Zsolt G. (verified owner)
Rated 5 out of 5Well worth it.
Helpful (0) Unhelpful (0) You have already voted this comment -
David P. (verified owner)
Rated 5 out of 5Had a GPS unit in my truck repaired. Works absolutely perfect. Manafacturer wanted 3000 for a new unit. Had it repaired for 300. Couldn’t be happier. Very professional from start to finish. Great work guys!!!!
Helpful (0) Unhelpful (0) You have already voted this comment -
Craig P. (verified owner)
Rated 5 out of 5Your work was excellent. The radio is installed and working well. Cold contact on the internet is not the way I do business. Verifying a true business and credibility was very difficult. Followed by incomplete information made it less inviting. In most situations I would have walked away. At the end of the day, high marks for looking like a scam. Most important very high marks for the fast turnaround. And very high marks for the repair.
Helpful (0) Unhelpful (0) You have already voted this comment -
Mark L. (verified owner)
Rated 5 out of 5very fast
Helpful (0) Unhelpful (0) You have already voted this comment -
Edwin B. (verified owner)
Rated 5 out of 5I was happy to see there are still a few companies that are true to there word. Everything this company said they are they did not disappoint me. I would highly recommend them to all of my friends and family.
Respectfully yours, Ed BroslawHelpful (0) Unhelpful (0) You have already voted this comment -
Gregory C. (verified owner)
Rated 5 out of 5We got our Jeep NAV radio back all fixed up and better than ever! Thanks!
Helpful (0) Unhelpful (0) You have already voted this comment
Shipping & Delivery
Infotainment.com Shipping Policy:
- Infotainment.com uses the US Postal Service, UPS, and FedEx as package carriers
- Orders are shipped Monday – Friday (excluding holidays)
- Infotainment.com fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
- Shipments are not able to be re-directed by the customer after being sent
- Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
- All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.
Â
Domestic Shipping:
Canada & International Shipping:
Lost / Missing / Stolen Shipments
General:
- Verify the shipping address used within checkout to ensure it is correct
- Look for a notice of attempted delivery
- Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.Â
- See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.
For missing UPS/FedEx shipped packages:
- A UPS1-800-742-5877Â or FedEx1-800-463-3339Â trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.
For missing USPS packages:
- A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.
For missing packages that have been shipped to an APO/FPO:
- Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.
In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.
Service Option
- Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged unit as a core with the enclosed return shipping label. It's that easy!
- Please Repair My Radio - Select this option to have your radio professionally repaired. Simply remove your radio and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.
Related Products
-
Mopar RHB 430N Garmin Navigation MyGIG Touchscreen Radio – High Sp Blue LED
Rated 5.00 out of 5(8 reviews)
Richard J. (verified owner)
Received unit with white and the blue round terminal partial broken off. Still serviceable. No itemized receipt detailing what was found wrong and what components were replaced including bench testing to verify that all systems functions correctly. Backup camera does not display. I don’t know if it’s the camera, cable or radio or what.
Paul K. (verified owner)
Thanks for the fast turn arround on the Radio !!!
Also, all seems to work now….
Johnny O. (verified owner)
repairs have been great have no complaints
Steve R. (verified owner)
Turnaround time was a little lengthy
Bob B. (verified owner)
Works exactly like the original unit. Plug and play
Daniel R. (verified owner)
Very good service and replacement head unit. Thank you
Dan S. (verified owner)
Repair was done quickly and just as promised. Wonderful to be informed every step of the process. We’ll done!
James A. (verified owner)
Service was excellent. Radio was repaired the same week it arrived. Good communication upon receipt and return shipping the same week. Repair was complete and all functioning well. Only comment it would have been nice to have a summary of what was done, i.e screen replacement, software upgrade etc.
David K. (verified owner)
Repair works great,but changing security code for radio and not informing me was very frustrating and time consuming as it should have been returned with oringinal factory security code. Offered to change it back,but that would involve taking it back out sending to Infotainment. Waiting for the radio to be returned to me and then reinstalling.
Joshua W. (verified owner)
Excellent service and turn around. Hooked it up and works like new.
Robert B. (verified owner)
The repair service of my Uconnect 730N service was a 3 star. I was told that most likely they could have fixed it but they couldn’t. I was stuck to pay an additional $550 on top of the $400 for the repair service to purchase a refurbished same unit for my Jeep. The refurbished unit is working great at this point.
David B. (verified owner)
Almost everything looks good except one city label. Northeast of Ellsworth, WI highway 63 runs north and south. About 5 miles north of Ellsworth there is a county road, County G, which runs east. Somewhere between 5 to 8 miles east there is a small town which you have labeled Beldenville. The actual name is El Paso. Beldenville is located on HWY 65 (?) NW of Ellsworth about 5 or 6 miles.
Phil C. (verified owner)
They did a fantastic job. Very quick turnaround.
Ray W. (verified owner)
Great job!
David L. (verified owner)
Turnaround was less than 10 business days. Great support through the entire process. Fabulous customer service on phone call back defining the exact service that needed to be done and terrific email updates. Once returned excellent condition and usability. Work done was replacing screen because bubbles had formed making touch screen unusable
Jackalyn F. (verified owner)
Glad we came across your service. Spreading the word about your great service.
John N. (verified owner)
Could have been packed better. That out of the way, fast turnaround, I knew what happening from arrival to shipping back to me. I had to call for a security code but the representative I spoke with took care of the problem VERY professionally and I’m back like new. Thank you for your great service!
Scott M. (verified owner)
Communication from Infotainment was exceptional. I have been a purchasing manager for a Fortune 500 company and this group is at the top of their industry. The unit was repaired as they said for the amount they quoted and I have installed it and it works well. The return packaging was excellent and the timing good.
I could not ask for better service.
Mike F. (verified owner)
When I contacted their technical support nothing was working properly on my radio. They were professional and informative and very confident that they would be able to repair it. They emailed everything to me that I needed to send them the radio. Their turnaround was about ten days and everything worked perfectly. Thanks infotainment.
Stephen D. (verified owner)
Like new again, all function seems to be working as they should.
I need the security code after installation, called told them what I needed. Tech named Roger asked for repair number, and in about 3 minutes he had it, input the four-digit number, worked great. The only thing no one can control is I’m in California, and they are in Florida, shiping took a few days, No big deal. Will use again
Frank H. (verified owner)
Very satisfied with service and the repair. Highly recommended.
John Z. (verified owner)
These people are awesome. I wouldn’t even look any where else if your radio needs fixed.
Timothy S. (verified owner)
Over the top Customer Service and knowledge. I had shipped my radio to another business who assured me they could restore my radio/navigation unit. Received a call day or so after they received it, telling me they could not repair it. So, I found Infotainment, reached out to them, spoke to a Rep who spoke to one of their Techs, while I was still on the phone with him, and was told, yes, we can repair it. Super quick turnaround and the unit actually works better than it ever has. I would not hesitate to send them another radio in need of service. If there were more than 5 stars, I’d give it to them.
james p. (verified owner)
Perfect service, easy and fast repair
Roger U. (verified owner)
They repaired my RHR out of my 2010 Gran Cherokee and when reinstalled everything worked perfectly except the radio. Found out that the center lead on the antenna connector was broken which was really hard to see. May have broken during re-installation. Infotainment sent a return label, repaired the connector and returned it in only nine days which included shipping both ways all at no charge. These guys stand behind their work and really provide quality service.
Wiliam B. (verified owner)
I am very happy with the repair Infotainment made to my radio. I was looking at having to replace the radio at $1000 or more, but they were able to repair it to new condition for a fraction of that cost and it was done very quickly. Thank You
Zsolt G. (verified owner)
Well worth it.
David P. (verified owner)
Had a GPS unit in my truck repaired. Works absolutely perfect. Manafacturer wanted 3000 for a new unit. Had it repaired for 300. Couldn’t be happier. Very professional from start to finish. Great work guys!!!!
Craig P. (verified owner)
Your work was excellent. The radio is installed and working well. Cold contact on the internet is not the way I do business. Verifying a true business and credibility was very difficult. Followed by incomplete information made it less inviting. In most situations I would have walked away. At the end of the day, high marks for looking like a scam. Most important very high marks for the fast turnaround. And very high marks for the repair.
Mark L. (verified owner)
very fast
Edwin B. (verified owner)
I was happy to see there are still a few companies that are true to there word. Everything this company said they are they did not disappoint me. I would highly recommend them to all of my friends and family.
Respectfully yours, Ed Broslaw
Gregory C. (verified owner)
We got our Jeep NAV radio back all fixed up and better than ever! Thanks!