Repair Service – FCA REC 6CD GPS Navigation Radio

(7 reviews)


Product Description

*To complete your repair order, you MUST review, fill out, and submit this Repair Authorization Form, after purchasing this service. A copy MUST then be printed out and placed in the same box as your defective unit, before shipping it to us at 500 Geneva Dr, Oviedo, FL 32765.

Do you own a vehicle with a factory installed defective or damaged REC 6CD GPS Navigation Radio? Repair or replace yours today! Some common problems with these units are the following:

  • Display Screen Related – Cracked, shattered, dented, scratched, or worn screen. The LCD display may also appear black or blank resulting from internal BGA chip failure.
  • Circuit Board Related – No power, no video, no sound, or stuck on initial power on splash/logo screen.
  • Navigation Related – GPS fails to pinpoint your location, black screen after pressing “Map” button, or no navigation database found.
  • CD Drive – Screen shows “Read Error” or “Reading” for a long period of time after disc is inserted. Many times the internal CD changer mechanism will get jammed so inserting a disc or ejecting a disc is impossible. Many times a defective mechanism will also emit an audible clicking sound.
  • Joystick – Freely spinning joystick will make the navigation destination entry impossible and navigating the settings menu.
  • Connectors – Broken rear molded connectors.

Product Installation

Simply remove and replace your vehicle’s factory installed defective/damaged radio. Most are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.

Our YouTube page may also contain a video on how to remove and replace.

Things To Know

  • Please refer to our Repair Authorization Form for our service terms and FAQs.
  • A navigation software CD map disc is not included upon repair or replacement. Simply utilize the one that is currently in your factory radio.
  • The Flat Rate Repair services program is designed to simplify the repair process, and improve turnaround times, at cost effective rates that save you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.

Vehicle Compatibility

Car Make & Model Car Year
Dodge Durango2004 2005 2006 2007
Chrysler 3002005 2006 2007
Dodge Magnum2005 2006 2007
Jeep Grand Cherokee2005 2006 2007
Dodge Charger2006 2007
Dodge Ram 15002006 2007 2008
Dodge Ram 25002006 2007 2008 2009
Dodge Ram 35002006 2007 2008 2009
Jeep Commander2006 2007
Chrysler Aspen2007
Dodge Caliber2007 2008
Jeep Compass2007 2008
Jeep Patriot2007 2008

4.7 Average Rating Rated (7 Reviews)


Submit Your Review

  1. Francis G. (verified owner)

    very happy with the repairs you provided for us on 2 radio units

    Helpful (0) Unhelpful (0)
  2. Ian W. (verified owner)

    I just installed it. Working like it should.

    Helpful (0) Unhelpful (0)
  3. Jack J. (verified owner)

    So far everything seems to work. I thought I had weather display on there but I can’t seem to find it? Any ideas on your end.

    Helpful (0) Unhelpful (0)
  4. Cody G. (verified owner)

    Great service! My item came back good as new and I’m so happy.

    Helpful (0) Unhelpful (0)
  5. Jerome A. (verified owner)

    Pretty easy experience. Radio took a little longer to receive than quoted but it works. Hopefully no future issues. Thanks

    Helpful (0) Unhelpful (0)
  6. Paul B. (verified owner)

    Communication was great and the repair was as promised. The turn around time was well within reason. the radio and navigation systems now both work like new.

    Helpful (0) Unhelpful (0)
  7. David S. (verified owner)

    Better than expected, l was so happy.

    Helpful (0) Unhelpful (0)

          Shipping & Delivery

 Shipping Policy:

 strives to ship all orders within 1-2 business days. However, all orders come with our “Compatibility Guarantee” which reassures customers that what they purchase will be verified and sometimes programmed by a qualified technician for the customer’s exact vehicle. This process may delay the shipment depending on sales volume. If by day five (5) the order hasn’t shipped, the customer will get an email from customer service with an update regarding the status of their order. If a product is considered back-ordered or a special order it will be noted within the product advertisement or by the sales agent. In this case, order fulfillment may take as little as 2 weeks or as many as 6 weeks. 
              • uses the US Postal Service, UPS, and FedEx as package carriers
              • Orders are shipped Monday – Friday (excluding holidays)
              • fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
              • Shipments are not able to be re-directed by the customer after being sent
              • Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
              • All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.


          Domestic Shipping:

 is proud to offer FREE SHIPPING to anywhere in the U.S.A on any order over $99! – Orders that qualify for free shipping will be shipped via a carrier and shipping method that is at the discretion of Transit time for a order using free shipping can be as much as seven (7) business days (ground economy shipping). Expedited shipping is an option and offered within checkout. Next Day or Overnight shipping is only offered on a case-by-case basis.

          Canada & International Shipping:

 packages and ships orders to every continent in the world. Items shipped to Canada or internationally from the U.S.A will incur a shipping fee and applicable duties/taxes which is the sole responsibility of the customer. International shipment transit times range from 3-21 days. 

          Lost / Missing / Stolen Shipments

 is not responsible or liable for lost, missing, or stolen shipments. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment. Otherwise, customers are encouraged to monitor the expected delivery date of their order and make arrangements to accept a successful package delivery personally. If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package. The customer is encouraged to contact customer service for assistance with his/her investigation.


              • Verify the shipping address used within checkout to ensure it is correct
              • Look for a notice of attempted delivery
              • Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc. 
              • See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.

          For missing UPS/FedEx shipped packages:

              • A UPS1-800-742-5877 or FedEx1-800-463-3339 trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.

          For missing USPS packages:

              • A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.

          For missing packages that have been shipped to an APO/FPO:

              • Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

          In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.

          Service Option

          • Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged unit as a core with the enclosed return shipping label. It's that easy!
          • Please Repair My Radio - Select this option to have your radio professionally repaired. Simply remove your radio and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.

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