Repair Service – 2019-2023 Chevrolet MyLink GMC Intellilink 8-inch Touchscreen Display Screen
$389.77 – $546.21
Product Description
Do you own a 2019+ Chevrolet / GMC truck with a factory installed defective or damaged MyLink or Intellilink 8-inch radio display? Repair or replace yours today! Some common problems with these displays are the following:
- Cracked Screen
- Worn Screen
- Flashing or blank screen upon start-up
- “Ghost Touch” – The display screen will randomly change as if it’s being touched by the driver.
To determine what touchscreen display option code [IOR / IOS / IOU / IOT] you need for your application simply scan the QR code found on your driver door / jamb VIN sticker. Please reach out to us if you need assistance!
Product Installation
Installation of this product would be rated a 2 out of 5. 1 being extremely easy and 5 being extremely difficult. It is recommended prior to installing any automotive electronics that the negative battery terminal be disconnected.  Feel free to use one of our Verified Installers to assist.
Our YouTube page may also contain a video on how to remove and replace.
Things To Know
- Please refer to our Repair Authorization Form for our service terms and FAQs.
- When selecting our replacement service (on occasion and depending on the supplied VIN)Â the customer may receive a stand-alone touchscreen display (without the plastic bezel). The customer will simply need to remove and replace the troubled 8-inch display from their factory installed bezel. This will help expedite our replacement service lead time as there are over 17Â different plastic bezel configurations and many tend to be on a General Motors backorder.
- The Flat Rate Repair services program is designed to simplify the repair process, improve turnaround times, and to provide a cost effective rate that saves you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.
Vehicle Compatibility
| Car Make & Model | Car Year |
|---|---|
| Chevrolet Colorado | 2019 2020 2021 2022 |
| Chevrolet Silverado 1500 | 2019 2020 2021 |
| GMC Canyon | 2019 2020 2021 2022 |
| GMC Sierra 1500 | 2019 2020 2021 |
| Chevrolet Silverado 2500 | 2020 2021 2022 2023 |
| Chevrolet Silverado 3500 | 2020 2021 2022 2023 |
| GMC Sierra 2500 | 2020 2021 2022 2023 |
| GMC Sierra 3500 | 2020 2021 2022 2023 |
| Chevrolet Silverado 1500 LTD | 2022 |
| GMC Sierra 1500 LTD | 2022 |
Shipping & Delivery
Infotainment.com Shipping Policy:
Infotainment.com strives to ship all orders within 1-2 business days. However, all orders come with our “Compatibility Guarantee” which reassures customers that what they purchase will be verified and sometimes programmed by a qualified technician for the customer’s exact vehicle. This process may delay the shipment depending on sales volume. If by day five (5) the order hasn’t shipped, the customer will get an email from customer service with an update regarding the status of their order. If a product is considered back-ordered or a special order it will be noted within the product advertisement or by the sales agent. In this case, order fulfillment may take as little as 2 weeks or as many as 6 weeks.Â
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- Infotainment.com uses the US Postal Service, UPS, and FedEx as package carriers
- Orders are shipped Monday – Friday (excluding holidays)
- Infotainment.com fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
- Shipments are not able to be re-directed by the customer after being sent
- Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
- All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.
Â
Domestic Shipping:
Infotainment.com is proud to offer FREE SHIPPING to anywhere in the U.S.A on any order over $99! –Â Orders that qualify for free shipping will be shipped via a carrier and shipping method that is at the discretion of Infotainment.com. Transit time for a order using free shipping can be as much as seven (7) business days (ground economy shipping). Expedited shipping is an option and offered within checkout. Next Day or Overnight shipping is only offered on a case-by-case basis.
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Canada & International Shipping:
Infotainment.com packages and ships orders to every continent in the world. Items shipped to Canada or internationally from the U.S.A will incur a shipping fee and applicable duties/taxes which is the sole responsibility of the customer. International shipment transit times range from 3-21 days.Â
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Lost / Missing / Stolen Shipments
Infotainment.com is not responsible or liable for lost, missing, or stolen shipments. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment. Otherwise, customers are encouraged to monitor the expected delivery date of their order and make arrangements to accept a successful package delivery personally. If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package. The customer is encouraged to contact Infotainment.com customer service for assistance with his/her investigation.
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General:
- Verify the shipping address used within checkout to ensure it is correct
- Look for a notice of attempted delivery
- Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.Â
- See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.
Â
For missing UPS/FedEx shipped packages:
- A UPS1-800-742-5877Â or FedEx1-800-463-3339Â trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.
Â
For missing USPS packages:
- A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.
For missing packages that have been shipped to an APO/FPO:
- Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.
In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.
Service Option
- Full Replacement - Select this option and we will send you a fully refurbished display. Once you receive it carefully remove your defective display and swap the products. Take your time as this is a more difficult DIY option. Return your defective or damaged display as a core with the enclosed return shipping label.
- Please Repair My Display - Select this option to have your display professionally repaired. Simply remove your display assembly and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.
Product Description
Do you own a 2019+ Chevrolet / GMC truck with a factory installed defective or damaged MyLink or Intellilink 8-inch radio display? Repair or replace yours today! Some common problems with these displays are the following:
- Cracked Screen
- Worn Screen
- Flashing or blank screen upon start-up
- “Ghost Touch” – The display screen will randomly change as if it’s being touched by the driver.
To determine what touchscreen display option code [IOR / IOS / IOU / IOT] you need for your application simply scan the QR code found on your driver door / jamb VIN sticker. Please reach out to us if you need assistance!
Product Installation
Installation of this product would be rated a 2 out of 5. 1 being extremely easy and 5 being extremely difficult. It is recommended prior to installing any automotive electronics that the negative battery terminal be disconnected.  Feel free to use one of our Verified Installers to assist.
Our YouTube page may also contain a video on how to remove and replace.
Things To Know
- Please refer to our Repair Authorization Form for our service terms and FAQs.
- When selecting our replacement service (on occasion and depending on the supplied VIN)Â the customer may receive a stand-alone touchscreen display (without the plastic bezel). The customer will simply need to remove and replace the troubled 8-inch display from their factory installed bezel. This will help expedite our replacement service lead time as there are over 17Â different plastic bezel configurations and many tend to be on a General Motors backorder.
- The Flat Rate Repair services program is designed to simplify the repair process, improve turnaround times, and to provide a cost effective rate that saves you time and money. Our Flat Rate Repairs are designed to make your equipment function like new at a standardized minimum rate and cover most repairs. *Exclusions* flat rate repairs are intended to bring the unit back to full OEM specifications at a minimum average cost. In the event the unit has major damage, the Flat Rate alone will not apply. In which case, an estimate for additional parts will be provided. The flat rate repair does not include: Major components or assemblies, damage related to abuse, misuse or shipping, accessories, and optional equipment.
Vehicle Compatibility
| Car Make & Model | Car Year |
|---|---|
| Chevrolet Colorado | 2019 2020 2021 2022 |
| Chevrolet Silverado 1500 | 2019 2020 2021 |
| GMC Canyon | 2019 2020 2021 2022 |
| GMC Sierra 1500 | 2019 2020 2021 |
| Chevrolet Silverado 2500 | 2020 2021 2022 2023 |
| Chevrolet Silverado 3500 | 2020 2021 2022 2023 |
| GMC Sierra 2500 | 2020 2021 2022 2023 |
| GMC Sierra 3500 | 2020 2021 2022 2023 |
| Chevrolet Silverado 1500 LTD | 2022 |
| GMC Sierra 1500 LTD | 2022 |
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Shipping & Delivery
Infotainment.com Shipping Policy:
Infotainment.com strives to ship all orders within 1-2 business days. However, all orders come with our “Compatibility Guarantee” which reassures customers that what they purchase will be verified and sometimes programmed by a qualified technician for the customer’s exact vehicle. This process may delay the shipment depending on sales volume. If by day five (5) the order hasn’t shipped, the customer will get an email from customer service with an update regarding the status of their order. If a product is considered back-ordered or a special order it will be noted within the product advertisement or by the sales agent. In this case, order fulfillment may take as little as 2 weeks or as many as 6 weeks.Â
Â
- Infotainment.com uses the US Postal Service, UPS, and FedEx as package carriers
- Orders are shipped Monday – Friday (excluding holidays)
- Infotainment.com fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
- Shipments are not able to be re-directed by the customer after being sent
- Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
- All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.
Â
Domestic Shipping:
Infotainment.com is proud to offer FREE SHIPPING to anywhere in the U.S.A on any order over $99! –Â Orders that qualify for free shipping will be shipped via a carrier and shipping method that is at the discretion of Infotainment.com. Transit time for a order using free shipping can be as much as seven (7) business days (ground economy shipping). Expedited shipping is an option and offered within checkout. Next Day or Overnight shipping is only offered on a case-by-case basis.
Â
Â
Canada & International Shipping:
Infotainment.com packages and ships orders to every continent in the world. Items shipped to Canada or internationally from the U.S.A will incur a shipping fee and applicable duties/taxes which is the sole responsibility of the customer. International shipment transit times range from 3-21 days.Â
Â
Â
Lost / Missing / Stolen Shipments
Infotainment.com is not responsible or liable for lost, missing, or stolen shipments. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment. Otherwise, customers are encouraged to monitor the expected delivery date of their order and make arrangements to accept a successful package delivery personally. If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package. The customer is encouraged to contact Infotainment.com customer service for assistance with his/her investigation.
Â
General:
- Verify the shipping address used within checkout to ensure it is correct
- Look for a notice of attempted delivery
- Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.Â
- See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.
Â
For missing UPS/FedEx shipped packages:
- A UPS1-800-742-5877Â or FedEx1-800-463-3339Â trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.
Â
For missing USPS packages:
- A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.
For missing packages that have been shipped to an APO/FPO:
- Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.
In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.
Service Option
- Full Replacement - Select this option and we will send you a fully refurbished display. Once you receive it carefully remove your defective display and swap the products. Take your time as this is a more difficult DIY option. Return your defective or damaged display as a core with the enclosed return shipping label.
- Please Repair My Display - Select this option to have your display professionally repaired. Simply remove your display assembly and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.
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