Repair Service – Cadillac Cue Touch Screen

• • • Infotainment.com uses the US Postal Service, UPS, and FedEx as package carriers
    • Orders are shipped Monday – Friday (excluding holidays)
    • Infotainment.com fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
    • Shipments are not able to be re-directed by the customer after being sent
    • Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
    • All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.

General:

• • • Verify the shipping address used within checkout to ensure it is correct
    • Look for a notice of attempted delivery
    • Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc. 
    • See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.

For missing UPS/FedEx shipped packages:

• • • A UPS1-800-742-5877 or FedEx1-800-463-3339 trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.

For missing USPS packages:

• • • A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.
      
      

For missing packages that have been shipped to an APO/FPO:

• • • Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.