Repair Service – Cadillac Cue Touch Screen

(1 reviews)


Product Description

Do you own a Cadillac with a factory installed defective or damaged touch screen or LCD? These Infotainment systems are featured in many Cadillac vehicles from 2013-2017 as listed below. Repair yours today! To determine if your system qualifies for the repair service, please read below.

  • Touchscreen Related – Cracked, shattered, dented, scratched, or worn digitizer. These have also been seen to have round spiderwebbing cracks around the corners of the screen. Many times the screen will not respond to touch, and in more severe cases, will touch on their own.
  • LCD Related – If physically damaged behind the touch screen, blotches in LCD display, or partial display issues.

Please Note – If the CUE screen is completely black with no visible damage to the display there is a chance that there may be an issue with the entire unit as a whole or the separate HMI module. Please go visit your local Cadillac dealer and have them run a diagnostic test to find out if the CUE itself is the culprit before choosing this repair service.

Product Installation

Most radios are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.

Our YouTube page may also contain a video on how to remove and replace.

Installation of this product would be rated a 2 out of 5. 1 being extremely easy and 5 being extremely difficult. It is recommended prior to installing any automotive electronics that the negative battery terminal be disconnected. Easily do it yourself or use one of our Verified Installers to assist.

If you need any assistance along the way please feel free to visit our YouTube page

Things To Know

  • This Service is only for Touch Screen and LCD. If the LCD is having issues that result in no Diplay, please see your Dealer first for Diagnosis.
  • Please refer to our Repair Authorization Form for our service terms and FAQs.

Vehicle Compatibility

Car Make & Model Car Year
Cadillac ATS2013 2014 2015 2016 2017
Cadillac SRX2013 2014 2015 2016
Cadillac XTS2013 2014 2015 2016 2017
Cadillac CTS2014 2015 2016 2017
Cadillac ELR2014 2015 2016
Cadillac Escalade2015 2016 2017 2018 2019
Cadillac CT62017
Best SellersBuick
Cadillac Chevrolet GMC

5.0 Average Rating Rated (1 Reviews)


Submit Your Review

  1. Terry H. (verified owner)

    The techs did a great job repairing my touch screen. I am very pleased with infotainment services.

    Helpful (0) Unhelpful (0)

          Shipping & Delivery

 Shipping Policy:

 strives to ship all orders within 1-2 business days. However, all orders come with our “Compatibility Guarantee” which reassures customers that what they purchase will be verified and sometimes programmed by a qualified technician for the customer’s exact vehicle. This process may delay the shipment depending on sales volume. If by day five (5) the order hasn’t shipped, the customer will get an email from customer service with an update regarding the status of their order. If a product is considered back-ordered or a special order it will be noted within the product advertisement or by the sales agent. In this case, order fulfillment may take as little as 2 weeks or as many as 6 weeks. 
              • uses the US Postal Service, UPS, and FedEx as package carriers
              • Orders are shipped Monday – Friday (excluding holidays)
              • fulfills orders from 5 different locations in North America. Individual items within the order may ship from different locations with different tracking numbers
              • Shipments are not able to be re-directed by the customer after being sent
              • Next Day or Overnight shipping may be available on a case-by-case basis depending on the product and the technician labor that may be required.Not all expedited shipping methods are available to all locations.
              • All orders will be assigned a tracking number. You will be emailed the tracking number once the shipping label is created. This can be tracked via the link in the email or directly on the carriers website.


          Domestic Shipping:

 is proud to offer FREE SHIPPING to anywhere in the U.S.A on any order over $99! – Orders that qualify for free shipping will be shipped via a carrier and shipping method that is at the discretion of Transit time for a order using free shipping can be as much as seven (7) business days (ground economy shipping). Expedited shipping is an option and offered within checkout. Next Day or Overnight shipping is only offered on a case-by-case basis.

          Canada & International Shipping:

 packages and ships orders to every continent in the world. Items shipped to Canada or internationally from the U.S.A will incur a shipping fee and applicable duties/taxes which is the sole responsibility of the customer. International shipment transit times range from 3-21 days. 

          Lost / Missing / Stolen Shipments

 is not responsible or liable for lost, missing, or stolen shipments. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment. Otherwise, customers are encouraged to monitor the expected delivery date of their order and make arrangements to accept a successful package delivery personally. If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package. The customer is encouraged to contact customer service for assistance with his/her investigation.


              • Verify the shipping address used within checkout to ensure it is correct
              • Look for a notice of attempted delivery
              • Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc. 
              • See if someone else accepted the delivery such as a family member or neighbor. In recent past, customers have found the package mixed with other family member’s packages inside their home several days after delivery.

          For missing UPS/FedEx shipped packages:

              • A UPS1-800-742-5877 or FedEx1-800-463-3339 trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.

          For missing USPS packages:

              • A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.

          For missing packages that have been shipped to an APO/FPO:

              • Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

          In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.


          • Please Repair My Display - Select this option to have your system professionally repaired. Simply remove your system and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.
          • Full Replacement - If you would prefer to have a full replacement CUE, for if the damage to the system is more than just the Touch Screen or LCD... Such as black screen, non responsive touch on the lower portion of the CUE (climate controls) or heavy wear and tear, please visit this page Full Replacement CUE Center Stack

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